Firefox request password to install helper tool but will not launch

I have a user at my job that installed the latest Firefox update (13324.11.21) through our MDM. After installing this update she cannot launch Firefox. When attempting to… (மேலும் படிக்க)

I have a user at my job that installed the latest Firefox update (13324.11.21) through our MDM. After installing this update she cannot launch Firefox. When attempting to launch she receives a request for a username and password to install a Helper Tool. She is an admin on her machine and enters her credentials. The message closes and nothing happens. When attempting to launch again the same thing happens. This is not happening with our other 100 Macs who have the same Firefox version and others who have the same OS.

Is anyone able to tell me why this is happening or how to fix? Any assistance is very much appreciated.

The below troubleshooting steps have been done:

Uninstalled and reinstalled Firefox

Updated the OS to 15.0.1

Disabled the Master Password on Firefox through a Mac Profile

Checked if there was a Firefox file under /Library/PrivlegedHelperTools

Granted Full Disk Access to Firefox under System Settings

Asked by James Boscana 22 வினாடிகள் முன்பு

firefox eating up data

firefox has been eating up all of my monthly data in 10 days for the last 3 months. As far as I know I am not doing anything differently than the previous 3 years. In the… (மேலும் படிக்க)

firefox has been eating up all of my monthly data in 10 days for the last 3 months. As far as I know I am not doing anything differently than the previous 3 years. In the past 2 days Firefox has used 1gb of my monthly 10gb. Thanks in advance for your recommendations Ken

Asked by kgoodrow 4 நிமிடங்கள் முன்பு

Is there a way to upgrade firefox on Linux Mint 19.1? Why has draconian Linux Mint banned this?

I'm putting off upgrading Linux as I have many hundreds of undocumented addons which will be lost and would take forever to attempt to remember how to re-install. (in fa… (மேலும் படிக்க)

I'm putting off upgrading Linux as I have many hundreds of undocumented addons which will be lost and would take forever to attempt to remember how to re-install.

(in fact I might just switch to macos and try using homebrew).

It seems very harsh that upgrading Firefox has been prevented by linux mint for years now.

Yes Homebrew is perhaps the way forward! Life would be easier with just one O/S as I need Macos anyway for adobe lightroom.

Asked by davegott2 8 மணி நேரத்திற்கு முன்பு

Last reply by James 5 நிமிடங்கள் முன்பு

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Asked by Doug Tunison 10 நிமிடங்கள் முன்பு

Windows Defender detected Trojan:Script/Wacatac.H!ml

Hello, I just did a full windows defender scan and it turns out Trojan:Script/Wacatac.H!ml popped up when it was done and it said the files affected were: containerfile… (மேலும் படிக்க)

Hello,

I just did a full windows defender scan and it turns out Trojan:Script/Wacatac.H!ml popped up when it was done and it said the files affected were:

containerfile: C:\Users\User\AppData\Local\Mozilla\Firefox\Profiles\.default-release\cache2\entries\InsertHashHere

file: C:\Users\User\AppData\Local\Mozilla\Firefox\Profiles\.default-release\cache2\entries\InsertHashHere->(GZip)

I removed the hashes or whatever they were behind the entries, I was wondering if this was a false positive? I didn't notice any slowed down or hacked accounts, also windows defender quarantined it. I've also reinstalled Firefox and deleted all folders associated with Mozilla in AppData.

Asked by notsuremyusername 1 மணி நேரம் முன்பு

Last reply by notsuremyusername 11 நிமிடங்கள் முன்பு

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ATT Yahoo new home page

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Asked by arosen3087 12 நிமிடங்கள் முன்பு

Installer does not allow updating Firfox installation on D: drive. Automatically installs new instance on C: drive.

My version of Firefox is 108.0.1 -- I am running Windows 10 on a machine that Windows says is not capable of running Windows 11 My installation of Firefox resides on my … (மேலும் படிக்க)

My version of Firefox is 108.0.1 -- I am running Windows 10 on a machine that Windows says is not capable of running Windows 11

My installation of Firefox resides on my D: drive. It uses quite a bit of space for cache and other things on my C: drive but it starts and runs on my D: drive.Now I am forced to update, but I can't get the installer to recognize an installation on the D: drive and update it. Instead it makes a new installation on my C: drive and I lose my appearance customizations, history and bookmarks.

I have never believed and cannot accept that an application absolutely MUST reside on the C: drive. It's lazy programming (something I used to do for a living). I can't believe Mozilla programmers wrote an installer that insists that Firefox must live there, so what am I missing? How do I tell the installer to find and update my existing application?

Thanks for your help. I feel as if I am missing something that ought to be obvious.

Asked by fmoody_ar 7 மணி நேரத்திற்கு முன்பு

Last reply by James 18 நிமிடங்கள் முன்பு

connection à un compte avec un tiers

Bonjour, la connection à mon compte AliExpress avec Google est devenue impossible = page blanche. Avec Edge ça fonctionne. Merci pour votre aide. En pièce jointe copie d'… (மேலும் படிக்க)

Bonjour, la connection à mon compte AliExpress avec Google est devenue impossible = page blanche. Avec Edge ça fonctionne. Merci pour votre aide. En pièce jointe copie d'écran de l'adresse du blocage. Excusez-moi je ne maitrise pas l'anglais.

Asked by LINTZ Bernard 18 நிமிடங்கள் முன்பு

Bug 1923500 may not have resolved all online banking issues

I recently started having a problem with my banking website. Before I could investigate or report it, Mozilla released a bug fix 1923500 "Firefox 131 Enhanced Tracking Pr… (மேலும் படிக்க)

I recently started having a problem with my banking website. Before I could investigate or report it, Mozilla released a bug fix 1923500 "Firefox 131 Enhanced Tracking Protection major breakage of multiple banks Bill Pay services" I have updated to Firefox 131 however, there may still be a problem, however before I report it I'd like to verify if it's simply that their link is broken. Let me explain: On my bank's website there is "Payment Inquiry" link with this link "https://paybills.MyBankName.com/imm/Auth/SLO/4661?ReturnUrl="

What happens is that it sends me back to the login screen, I navigate to the Payment Inquiry again, click the link... rinse and repeat... in an endless loop. I suspect that the URL is malformed because there is nothing following the "=" sign. I would expect something to follow the equal sign. Is this indeed a bad URL? Should I pursue with my bank? I only ask because is seemed more than a coincidence that this occurred near the same time as bug fix 1923500.

Asked by FoxTech 1 மாதத்திற்கு முன்பு

Last reply by FoxTech 20 நிமிடங்கள் முன்பு

Firefox Root Certificate Expiration: Questions & Tips for Updating

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s … (மேலும் படிக்க)

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s crucial to update to Firefox 128 or newer to avoid issues with add-ons, DRM-protected content, and other features.

For full details, check out Update Firefox to prevent add-ons issues from root certificate expiration.

If you have questions about the update or need help with the process, this is the place to ask! Whether you’re just starting or you’ve already updated and want to share your experience, we’d love to hear from you.

Let’s come together, share tips, and ensure we’re all prepared. Drop your questions or insights below!

Asked by Lucas Siebert 2 மாதங்களுக்கு முன்பு

Last reply by slshei 23 நிமிடங்கள் முன்பு

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Firefox will not display Al-Jazira website, but Edge will?

I don't know what the problem. When I go to the Al-Jazira website, the front page come up briefly, then goes blank to an empty pages display. https://www.aljazeera.com/ s… (மேலும் படிக்க)

I don't know what the problem. When I go to the Al-Jazira website, the front page come up briefly, then goes blank to an empty pages display. https://www.aljazeera.com/ still shows in the address bar, but the page is empty. If I access the site in MS Edge, it works as expected. Where should I look to fix this in settings?

Asked by the-n 1 மணி நேரம் முன்பு

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Allow or block media autoplay in Firefox

The default Block Audio setting will prevent autoplay for all media with sound. The Block Audio and Video setting will prevent autoplay for all media, including video, ev… (மேலும் படிக்க)

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Asked by Red Flowers 28 நிமிடங்கள் முன்பு

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Help with recovering saved bookmarks under my username?

I could not remember my pw today when trying to get bookmarks back on this computer, so reset, thinking I would otherwise be locked out --now I'm not seeing an option to … (மேலும் படிக்க)

I could not remember my pw today when trying to get bookmarks back on this computer, so reset, thinking I would otherwise be locked out --now I'm not seeing an option to sync bookmarks. I'd love to get back these bookmarks--a treasure trove of resources gathered over 9 years. Any help greatly appreciated!

Asked by kpullar 3 நாட்கள் முன்பு

Answered by jscher2000 - Support Volunteer 3 நாட்கள் முன்பு

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Hello, I am confused about how to update Firefox. I have a 10 year-old Mac which I have never updated (if it ain't broke, don't fix it, is my motto), and I do not know … (மேலும் படிக்க)

Hello,

I am confused about how to update Firefox. I have a 10 year-old Mac which I have never updated (if it ain't broke, don't fix it, is my motto), and I do not know what operating system it has. I am not sure how to continue.

All the best, Patrick Burger

Asked by patrick_hinsa 2 மணி நேரத்திற்கு முன்பு

Last reply by James 39 நிமிடங்கள் முன்பு

Firefox synchronization of tabs and settings failed

Background: I've recently (few weeks ago) changed my email address for my firefox account. The original address became a secondary address. Then i deleted the secondary (… (மேலும் படிக்க)

Background: I've recently (few weeks ago) changed my email address for my firefox account. The original address became a secondary address. Then i deleted the secondary (old address). So i was left with only 1 primary address. Now to the problem - today ive done a fresh windows install and i wanted to recover all my settings and tabs from my synced account. Ive logged in to my mozilla account using the new primary email (as for the old email when i try to log in it says i need to use primary email, so it should be still connected i think, but i can't use it to log in). Now after i logged in (using my new primary email) all my stuff was gone, as if it was a new firefox account. No old device connected, nothing. Ive literally checked my firefox acc today morning (and synced!!) to make sure everything's good and now theres nothing. I still have access to my old email if it helps, nothing bad happened there but i don't know if that helps.

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