When entering info in setup pane, do NOT include password. Wait until google prompts for it. If the problem persists, seeing a screenshot of the setup pane and error message may prove helpful.

Here's the screenshot

it looks like you entered a password.

I tried without password and got the same error message

I have the same issue. Following to see if there is a solution.

Ok, I am trying to follow, so I duplicated as best I can. ' I entered your name and email account, pressed enter key and receive screen 1, below I then clicked 'Done' and was presented with screen 2 I then clicked 'Next' and received screen 3. Are you seeing all three? Please update me on the details.

I’m not by my pc right now, but no. As soon as I click on done, I get the error message

Try exiting thunderbird and restarting.

I will when I get home.

I exited thunderbird, restarted computer and the same error message cam up when I tried to add account. I would like to mention that I was able to add glencleary60@gmail.com to my ios devices

Ok, I'm at a loss. Do you run a VPN or antivirus other than Windows? Something is preventing this and I have no solutions.

I tried disabling mcafee and still no go. I use Nordvpn, but its's disabled and I've terminated the running processes

I have asked for help. Thanks for your patience.

Hi Glen!

Please try Troubleshoot Mode Thunderbird if you haven't tried it already. And David is right (as he is 99% of the time :-) !), please do not enter the password.

Cheers and happy holidays ....Roland

I have no idea how to use Thunderbird Troubleshoot Mode

Check that you have not disabled javascript and not set cookies to be blocked - oauth requires this.

Uncheck "remember password" - don't type into the field.

THe correct troubleshoot mode link is https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

I tried everything you advised me to do and it didn't work, however I tried using pop3 and I could create the account, but couldn't use it. Here are 3 screenshots of what happened...

My thoughts: - delete the account so a fresh start is possible - verify that settings>privacy&security allows cookies - check that McAfee is set to bypass email interaction - check that any addons are disabled - check that VPN is not active - enter setup info with NO password and UNcheck the save password box - click DONE and do screenshot

I've tried everything to add the account. Can't, but I was able to add a Yahoo account--glen.cleary004@yahoo.com Can you please send me something at that email address to make sure that it works ? Thanks, Glen

I can use that account as a work around