Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't open due to update.

  • 1 jibu
  • 0 wana tatizo hili
  • Last reply by david

more options

I'm getting a message to create a new profile before I can open my Thunderbird. I'm not quite sure how to do that. I went to the folder where default profiles are supposed to be stored but don't see one. I have several thousand emails saved in several different folders, and also have about a thousand email addresses. I'm concerned that I might lose those if I click to create a new profile. Can someone advise on this? Thank you

I'm getting a message to create a new profile before I can open my Thunderbird. I'm not quite sure how to do that. I went to the folder where default profiles are supposed to be stored but don't see one. I have several thousand emails saved in several different folders, and also have about a thousand email addresses. I'm concerned that I might lose those if I click to create a new profile. Can someone advise on this? Thank you

All Replies (1)

more options

Please post the exact message that you receive.

Helpful?

Uliza swali

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.