Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mail merge add on installed, but no "mail merge" in file drop down menu--so cannot to a mail merge. Any advice?

  • 3 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by Gkeith

Gkeith
Gkeith
more options

I am running Thunderbird 52.9.1 (just updated) and downloaded updated mail merge 4.12.0. When I open Thunderbird to do a mail merge, there is no "mail merge" option under the File heading, but mail merge is shown as an add on. I have downloaded mail merge several times but no change. I have used earlier versions (Feb. 2018) with no problem. I welcome any advice.

I am running Thunderbird 52.9.1 (just updated) and downloaded updated mail merge 4.12.0. When I open Thunderbird to do a mail merge, there is no "mail merge" option under the File heading, but mail merge is shown as an add on. I have downloaded mail merge several times but no change. I have used earlier versions (Feb. 2018) with no problem. I welcome any advice.

Chosen solution

Have you clicked on 'Write' to open new write window? Mail Merge is under 'File' in the 'Write' message window not the Folder Pane general UI view.

Read this answer in context 👍 1

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Have you restarted Thunderbird so the addon can take effect?

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Suluhisho teule

Have you clicked on 'Write' to open new write window? Mail Merge is under 'File' in the 'Write' message window not the Folder Pane general UI view.

Gkeith
Gkeith Mwenye swali
more options

Thank you very much. 'Mail merge' was within the "write" pull down just as you suggested, and I am very grateful for your tip.