Thanks for taking interest in helping Firefox users on the mobile platform. Google Play Store is a channel most commonly used by Firefox users on Android platform to leave reviews about our apps and look for help. To create a better experience for Firefox for Android users, we want to provide support for them by replying to their reviews.

Read along this guideline to learn more about how you can take part in making a better experience for Firefox users on the mobile platform.

Get to know Mozilla

• Get to know Mozilla
• Get to know the CX team

Get familiar with mobile products

• Get familiar with Firefox for Android
• Get familiar with Firefox for iOS
• Get familiar with Firefox Focus or Firefox Klar (in Germany)

Get to know our support channels for mobile

• Get to know Mozilla’s official support channels
• Get familiar with the support glossary
• Get familiar with common issues & responses for mobile
• Get familiar with the mobile feedback board

Play Store Support overview

• Get started with Mobile Support
• Get familiar with the tool (Tool overview and access level)

Learn about the moderation process for the moderator team

• Mobile Store Support moderation guidelines
• Mobile Support tagging guidelines

Learn more about replying to Play Store users

• Using the tool to handle Play Store conversations
• How to craft a good reply for Play Store

Understand our support process for AppStore

• How to support users on iOS (Staff only): At the moment, the AppStore contribution is not open for the community due to platform limitation. However, it's something that we're interested to pursue in the future.

Understand the escalation process

Understand the escalation process

Learn how to file bugs

File a bug report or feature request for Mozilla products

Participate on foxfooding

Participate in early testing (foxfooding)