Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Ancestry Advanced Imaging is not loading

Famagusta
Famagusta
more options

When I search Census records on Ancestry.co.uk I am asked if I would like to upgrade to Ancestry's Advanced Imaging but it will not download and says it is not compatible with Firefox. Is there any way around this?

When I search Census records on Ancestry.co.uk I am asked if I would like to upgrade to Ancestry's Advanced Imaging but it will not download and says it is not compatible with Firefox. Is there any way around this?

Alla svar (1)

the-edmeister
the-edmeister
  • Moderator
more options

Ancestry.com needs a special image viewer plugin for Firefox. The manner in which that plugin was installed in earlier versions of Firefox won't work in Firefox 3.6+, so whoever created that plugin would need to re-write that plugin to get it to be able to be installed.

That said, a Firefox user can still install that plugin manually using these instructions.
http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/sab_answer.php?p_faqid=3809&p_sid=lxn4zZWj
Forget the first two paragraphs, use the info under:
How to install the Enhanced Imager Viewer manually in Firefox 3.X

That DLL you need is in this Zip file.
http://c.ancestry.com/Affiliate/Knowledgebase/Images/Ancestry/npImgCtl.zip