the geek squad copied all programs onto a new microsoft surface for my wife but did not ensure all software works as they don't want to access your passwords. when i go to set up thunderbird, i input the imap pw to the email server and first problem is that it doesn't remember the pw even though I ticked the box. second issue is that it is taking over an hour to open the folder inbox, then it downloaded 4 emails and went back to 'opening folder inbox'. clearly i am doing something wrong and would appreciate any help available from those wiser than i.