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updated Firefox after getting the notice that my present version "was not protected" now I get this "not protected" notice every time I use FF, OS is XP

  • 1 odpoveď
  • 1 má tento problém
  • 7 zobrazení
  • Posledná odpoveď od TonyE

bpearse
bpearse
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My OS is XP; I updated Firefox to 3.6.13 after getting a notice that my version was "not protected...update now" after updating when I restart FF things work fine the first time but with any subsequent search attempts I get the "not protected ... update now" message again. If I reinstall the updated version it starts all over again and again and again ....

My OS is XP; I updated Firefox to 3.6.13 after getting a notice that my version was "not protected...update now" after updating when I restart FF things work fine the first time but with any subsequent search attempts I get the "not protected ... update now" message again. If I reinstall the updated version it starts all over again and again and again ....

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TonyE
TonyE
  • Moderator
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Your user agent string has been altered by an add-on, this can prevent sites from detecting the correct version of Firefox. It is showing as Firefox 3.6.13 but the Ask Toolbar has inserted some extra text into the user agent string which is probably causing your problem. If you reset the user agent string it will then correctly identify the version of Firefox that you have installed, for details of how to do that see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser