Firefox crashes
I upgraded my real player and now I can't get into farmville 2 on facebook.
Все ответы (8)
What happens when you try? Any error messages?
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Submitted Crash Reports Report ID Date Submitted bp-16201882-6186-42dd-b4bc-ba6e52161202 12/2/2016 1:31 PM bp-96b8f364-444e-4fca-89e4-c5b2c2161202 12/1/2016 7:43 AM bp-55b5db3b-2d31-41cd-9266-897aa2161201 12/1/2016 7:43 AM bp-a7a9cb35-89da-48b5-8580-99a032161130 11/30/2016 1:48 PM bp-be0f3eb7-b6af-4265-aeb2-db5032161202 11/30/2016 1:21 PM bp-972d222f-d7eb-4522-b92b-393752161202 11/29/2016 6:19 AM bp-81fd8260-0410-4acb-970a-7e21f2161202 11/29/2016 6:19 AM bp-812efdf3-ed30-48f5-9997-bc39c2161202 11/28/2016 2:42 PM bp-49221b0b-ad7c-4678-8b4a-43c4b2161128 11/28/2016 1:08 PM bp-99b001e8-09e1-4336-913f-038642161202 11/28/2016 12:56 PM bp-9d189ade-251f-4547-af39-877382161202 11/28/2016 12:56 PM
Product Firefox Release Channel release Version 50.0.2 Build ID 20161129173726 OS Windows 10 OS Version 10.0.14393
bp-16201882-6186-42dd-b4bc-ba6e52161202
Signature: ntdll.dll@0x2a7e8
Process Type plugin Shockwave Flash Version: 23.0.0.207
combase.dll = Microsoft
user32.dll = Windows User API
ntdll.dll = Microsoft ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 50.0.1 Build ID 20161123182536 OS Windows 10 OS Version 10.0.14393
bp-96b8f364-444e-4fca-89e4-c5b2c2161202
Signature: user32.dll@0xe5ab
Process Type plugin Shockwave Flash Version: 23.0.0.207
Flagged programs same as above ++++++++++++++++++++++++++++++++++++++++ bp-55b5db3b-2d31-41cd-9266-897aa2161201
Signature: mozilla::plugins::PluginScriptableObjectParent::`scalar deleting destructor
WRusr.dll = Webroot SecureAnywhere
KERNELBASE.dll = Microsoft
combase.dll = Microsoft
user32.dll = Windows User API
ntdll.dll = Microsoft
igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation
This is for Sumo's Related Bugs 1276555 NEW --- Crash in mozilla::plugins::PluginScriptableObjectParent::`scalar deleting destructor
Make sure that Webroot is fully updated
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
This didn't solve the problem.
tkswildkat said
I upgraded my real player
Are you sure the program is running properly?
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
Be sure to post any new crash reports, if any.
I started it in safe mode and the problem is still there.
A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.
Go to that message, and use the Undo link to its right.
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?