Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

In the last week, Firefox has stopped playing videos - just gives a blank screen.

  • 2 respostas
  • 2 têm este problema
  • 5 visualizações
  • Última resposta por gordoncr

more options

In the last week, Firefox has stopped playing videos from Facebook. I just get a black screen. Update conflict?

In the last week, Firefox has stopped playing videos from Facebook. I just get a black screen. Update conflict?

Solução escolhida

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


You can check for problems caused by recent Flash 11 updates.

Ler esta resposta no contexto 👍 0

Todas as respostas (2)

more options

Solução escolhida

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


You can check for problems caused by recent Flash 11 updates.

more options

Clearing the cache and removing cookies did it. The lost cookie caused a request to log in anew. When that was done, the videos started loading again. Who can figure?