Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Updated to Firefox 11 now my mouse & touchpad do not work fully. Can do some things, like open email, but can't sign out. Won't work on drop down menus or links within sites. Can't navigate the site by clicking on any dropdown menus.

  • 1 resposta
  • 18 têm este problema
  • 1 exibição
  • Última resposta de Vivek

Joelleactingup
Joelleactingup
more options

My mouse and touchpad worked fine before upgrading and work fine in Safari and IE.

I have uninstalled and reinstalled Firefox twice. And I uninstalled and tried your Beta version also. Same results.

My mouse and touchpad worked fine before upgrading and work fine in Safari and IE. I have uninstalled and reinstalled Firefox twice. And I uninstalled and tried your Beta version also. Same results.

Alterado por NoahSUMO em

Todas as respostas (1)

Vivek
Vivek
more options

Hi,

Please check if this happens in Safe Mode.

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. Options > Advanced. All these settings/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme or hardware acceleration is causing issues.

Options