Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

After updating Eset, old e-mail messages content are all blank. New e-mails are ok. Can you Help?

  • 1 resposta
  • 2 têm este problema
  • 1 exibição
  • Última resposta de christ1

more options

I had recently upgrade eset firewall and right afterwards, I could open old e-mail messages but the content is all blank. New messages are ok. That is, I can read content and open attachments. Whereas, all of my old e-mail messages are blank or Can you Help?

I had recently upgrade eset firewall and right afterwards, I could open old e-mail messages but the content is all blank. New messages are ok. That is, I can read content and open attachments. Whereas, all of my old e-mail messages are blank or Can you Help?

Alterado por Wayne Mery em

Todas as respostas (1)

more options

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird