Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Daily nag from Thunderbird to update. I'm on V102.2.1

  • 2 svar
  • 1 har dette problemet
  • 2 views
  • Siste svar av ydurr1967

David12846
David12846
more options

After I open Thunderbird, I eventually get a nag screen saying: "Thunderbird can't update to the latest version. Download a fresh copy of Thunderbird and we'll help you to install it"

I'm already on the latest version of Thunderbird! Version 102.2.1 . This question has been asked before but all those replies dealt with adding an exception to Avast. I do not use Avast. I use AVG Free and Zone Alarm Pro. I do not use any programs that check to see if a program needs to be updated.

The nag screen started about a week ago. That was right after I updated to Version 102.2.1 . AVG Free and Zone Alarm Pro have NOT been updated. Was something new added to Thunderbird that requires I add an exception to AVG Free or Zone Alarm Pro? Or is there a bug in Thunderbird's V102.2.1?

After I open Thunderbird, I eventually get a nag screen saying: "Thunderbird can't update to the latest version. Download a fresh copy of Thunderbird and we'll help you to install it" I'm already on the latest version of Thunderbird! Version 102.2.1 . This question has been asked before but all those replies dealt with adding an exception to Avast. I do not use Avast. I use AVG Free and Zone Alarm Pro. I do not use any programs that check to see if a program needs to be updated. The nag screen started about a week ago. That was right after I updated to Version 102.2.1 . AVG Free and Zone Alarm Pro have NOT been updated. Was something new added to Thunderbird that requires I add an exception to AVG Free or Zone Alarm Pro? Or is there a bug in Thunderbird's V102.2.1?

All Replies (2)

David12846
David12846 Eieren av spørsmålet
more options

Checking Thunderbird's "About Thunderbird", it said I had the most recent version. I eventually decided to check the Thunderbird website and I saw there was a newer version. I read I could download and install it manually to update my Thunderbird so that's what I did.

I'm now at Version 102.3.1 , but I'm still getting the nag screen that says "Thunderbird can't update to the latest version. Download a fresh copy of Thunderbird and we'll help you to install it". The nag has a clickable box. I was daring and decided to click on it. It took me to https://www.thunderbird.net/en-US/ . I'm still wondering why I'm getting the nag several times a day.

ydurr1967
ydurr1967
more options

Hi,

I've been having the same issue as everyone else - "Thunderbird can't update to the latest version.", there are dozens of posts asking for help finding a solution to this problem and everything that has been suggested has not helped me.

When I check "About Mozilla Thunderbird", it says I have version 102.3.1, but if I go to "Settings", "General", down to "Updates" and click on "Show Update History", it says the following (see attachments):-

"The following updates have been installed

Thunderbird 91.13.0 (20220817215453) Installed on: 24 August 2022 at 11:09:51am Stutus: The Update was successfully installed"

It then continues to list the older version updates that have installed by "date installed", it's not showing that I have actually installed the current update - 102.3.1, so this seems to be where the issue is occurring from.

I also use AVG Free, version 22.9.3254 (build 22.9.7554.750).

Is there a solution to get "Show Update History" to show that I have actually installed the lastest version - 102.3.1, which I have done many times trying to stop the message "Thunderbird can't update to the latest version." from continually popping up?