I have multiple email accounts all with same server and set up the same. Suddenly I'm not getting incoming emails on one account. Have to close and restart.
A few days ago, one of my email accounts stopped working properly. It is one of 3 that I have with the same server. They are set up identically. Upon startup new emails will show up, but unless I close the program and reopen it, no new ones come in. My computer "dings" to notify me that a new email has arrived, but it doesn't show up on my inbox until I restart Thunderbird. My two other email accounts have no issues.
Thanks.
Valgt løsning
Good. Can you then mark the thread as 'Solved' please? Thank you.
Les dette svaret i sammenhengen 👍 0All Replies (7)
Sir may be from here you will get any solution of your problem https://www.mozilla.org/en-US/thunderbird/features/
Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.
Also indicate which account is the troubled one.
It is the jridings@tarollilaw.com account that is the problem.
WARNING: This contains sensitive information which shouldn't be forwarded or published without permission.
Application Basics
Name: Thunderbird Version: 38.7.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.1 Profile Folder: C:\Users\Jean Anne\AppData\Roaming\Thunderbird\Profiles\qkd8a3ar.default (Local drive) Application Build ID: 20160323055719 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account3: INCOMING: account3, Local Folders, (none) Local Folders, plain, passwordCleartext
account4: INCOMING: account4, jridings@twcny.rr.com, (pop3) pop-server.twcny.rr.com:110, plain, passwordCleartext OUTGOING: smtp-server.twcny.rr.com:25, plain, passwordCleartext, true
account6: INCOMING: account6, etarolli@tarollilaw.com, (imap) imap.secureserver.net:993, SSL, passwordCleartext OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true
account7: INCOMING: account7, sbuza@tarollilaw.com, (imap) imap.secureserver.net:993, SSL, passwordCleartext OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true
account8: INCOMING: account8, jridings@tarollilaw.com, (imap) imap.secureserver.net:993, SSL, passwordCleartext OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true
account10: INCOMING: account10, jimridings@tarollilaw.com, (pop3) pop.secureserver.net:995, SSL, passwordCleartext OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-96aa83a3-22db-453a-a6e3-5a1832160209 (2/9/2016)
Extensions Mozilla Thunderbird Configuration for WordPerfect Office X5, 1.1.0, false, {98d5815d-6aa2-499a-8845-6ef9d926c7bf} Mozilla Thunderbird for WordPerfect Office X5, 1.1.0, false, {6929979a-166e-4660-bbee-c763333d7eb9}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.7.1 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct2d.disabled: false gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 10b7b6f1-3636-4801-b0dc-bb6a54bcdda network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1459603777 places.history.expiration.transient_current_max_pages: 104422 plugin.importedState: true plugin.state.flash: 0 print.printer_Lexmark_X658de_(Copy_1).print_bgcolor: false print.printer_Lexmark_X658de_(Copy_1).print_bgimages: false print.printer_Lexmark_X658de_(Copy_1).print_colorspace: print.printer_Lexmark_X658de_(Copy_1).print_command: print.printer_Lexmark_X658de_(Copy_1).print_downloadfonts: false print.printer_Lexmark_X658de_(Copy_1).print_duplex: 7274573 print.printer_Lexmark_X658de_(Copy_1).print_edge_bottom: 0 print.printer_Lexmark_X658de_(Copy_1).print_edge_left: 0 print.printer_Lexmark_X658de_(Copy_1).print_edge_right: 0 print.printer_Lexmark_X658de_(Copy_1).print_edge_top: 0 print.printer_Lexmark_X658de_(Copy_1).print_evenpages: true print.printer_Lexmark_X658de_(Copy_1).print_footercenter: print.printer_Lexmark_X658de_(Copy_1).print_footerleft: &PT print.printer_Lexmark_X658de_(Copy_1).print_footerright: &D print.printer_Lexmark_X658de_(Copy_1).print_headercenter: print.printer_Lexmark_X658de_(Copy_1).print_headerleft: &T print.printer_Lexmark_X658de_(Copy_1).print_headerright: &U print.printer_Lexmark_X658de_(Copy_1).print_in_color: true print.printer_Lexmark_X658de_(Copy_1).print_margin_bottom: 0.5 print.printer_Lexmark_X658de_(Copy_1).print_margin_left: 0.5 print.printer_Lexmark_X658de_(Copy_1).print_margin_right: 0.5 print.printer_Lexmark_X658de_(Copy_1).print_margin_top: 0.5 print.printer_Lexmark_X658de_(Copy_1).print_oddpages: true print.printer_Lexmark_X658de_(Copy_1).print_orientation: 0 print.printer_Lexmark_X658de_(Copy_1).print_page_delay: 50 print.printer_Lexmark_X658de_(Copy_1).print_paper_data: 1 print.printer_Lexmark_X658de_(Copy_1).print_paper_height: 11.00 print.printer_Lexmark_X658de_(Copy_1).print_paper_name: print.printer_Lexmark_X658de_(Copy_1).print_paper_size_type: 0 print.printer_Lexmark_X658de_(Copy_1).print_paper_size_unit: 0 print.printer_Lexmark_X658de_(Copy_1).print_paper_width: 8.50 print.printer_Lexmark_X658de_(Copy_1).print_plex_name: print.printer_Lexmark_X658de_(Copy_1).print_resolution: 2097211 print.printer_Lexmark_X658de_(Copy_1).print_resolution_name: print.printer_Lexmark_X658de_(Copy_1).print_reversed: false print.printer_Lexmark_X658de_(Copy_1).print_scaling: 1.00 print.printer_Lexmark_X658de_(Copy_1).print_shrink_to_fit: false print.printer_Lexmark_X658de_(Copy_1).print_to_file: false print.printer_Lexmark_X658de_(Copy_1).print_unwriteable_margin_bottom: 0 print.printer_Lexmark_X658de_(Copy_1).print_unwriteable_margin_left: 0 print.printer_Lexmark_X658de_(Copy_1).print_unwriteable_margin_right: 0 print.printer_Lexmark_X658de_(Copy_1).print_unwriteable_margin_top: 0
Graphics
Adapter Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0152 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Driver Version: 9.17.10.2932 Driver Date: 12-12-2012 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17568) ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: direct2d 1.1 AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d 1.1
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.10 4.10.10
NSS 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC
NSS Util 3.19.2.3 3.19.2.3
NSS SSL 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC
NSS S/MIME 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC
There have been a number of people who complained about not getting new messages via GoDaddy IMAP recently, unless Thunderbird is restarted. Check with GoDaddy if they have any problems. Assuming there is a GoDaddy support forum, check whether other users have the same problem.
Challenge GoDaddy with the information below. https://bugzilla.mozilla.org/show_bug.cgi?id=1260724#c10
My email is working again. Must be someone else got to GoDaddy before I did! Thanks anyway for your help.
Valgt løsning
Good. Can you then mark the thread as 'Solved' please? Thank you.