How do I simply reverse the latest update as I have received no emails since 7th April.
It seems connected with an update of Thunderbird.
I am not very technically competent and am disabled and amidst a family health crisis right now and so have limited time.
Fortunately I can access emails via the website of my ISP but am VERY disappointed as I have been a long term satisfied Thunderbird User.
I am willing to pay for the service, a fair price, but I need it fixed very quickly just by following links without technical instructions to follow, which are beyond me.
Maybe I just now need to accept I am not clever enough to use Thunderbird anymore and get a new email programme?
Gekozen oplossing
When your problem has been fixed can you mark the thread as 'Solved' please? Thank you.
Dit antwoord in context lezen 👍 1Alle antwoorden (5)
This sounds like your Firewall (which might be part of an Anti-virus/Firewall package) is blocking Thunderbird.
Sometimes after an update, Anti-virus/Firewall gets confused and thinks the new version is somehow a different product.
This is the first thing to check if you cannot send and receive especially if just downloaded or updated Thunderbird.
I use Norton and on one occassion, Thunderbird was already set to allow, so I had to block it, ok it and then go back and set it to allow again to get it to work.
Close thunderbrd Access your Firewall. Disallow Thunderbird in Norton (or whatever AV/firewall you use.) Close and restarted computer. Access Norton (or whatever AV/firewall you use.) and set to allow Thunderbird. Restart Thunderbird.
Bewerkt door Toad-Hall op
Thank you very much but it did not work if I followed the suggestion correctly.
I use Bullguard Firewall
I accessed the section "Manage Rules"
With Thunderbird closed I changed settings to
Block Thunderbird and switched PC off and then restarted and went to same setting changed it to Allow Thunderbird - Opened Thunderbird and emails, still won't download.
Thanks for trying to help.
Bewerkt door Andrew S Hatton op
Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01
Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode
Does the problem go away?
christ1 said
Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode Does the problem go away?
I did not exactly try that but previously did get Thunderbird in Safe Mode.
Eventually I took it to TDR Maldon, Essex, where I have had good service for ten years.
Pete there sorted it out and was apologetic he needed to take a whole day on it whereas he hoped he would fix it in the hour or so I was in town.
I am afraid I did not understand the problem - but I have stuck with Thunderbird - sorry I did not post here again before the last suggestion for which I am grateful
Gekozen oplossing
When your problem has been fixed can you mark the thread as 'Solved' please? Thank you.