Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Unable to reset Master password

  • 3 antwoorden
  • 2 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van cor-el

more options

Entering; chrome://pippki/content/resetpassword.xul brings up a page asking if I want to change my password-not a form. When I click on the page it disappears.

Entering; chrome://pippki/content/resetpassword.xul brings up a page asking if I want to change my password-not a form. When I click on the page it disappears.

Alle antwoorden (3)

more options

You can delete the logins.json and key3.db files in the Firefox profile folder if the chrome URL (chrome://pippki/content/resetpassword.xul) isn't working.

You can use this button to go to the current Firefox profile folder:

more options

This does not help me to reset the Master Password

more options

What do you want to do?

If you want to change the master password then you can do this in "Options/Preferences > Security". If you do not want to use a master password then leave the fields for the new MP empty.

If you do not remember the master password then you have two options:

  • use this chrome URL: chrome://pippki/content/resetpassword.xul and click the Reset button
  • delete the logins.json and key3.db files in the Firefox profile folder

Both these methods will cause you to lose all the passwords.