Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

A lot of messages have disapeared, I have tried to locate the profile by looking in the sserver settings, but the link is saving to a folder I can't locate

  • 3 antwoorden
  • 3 hebben dit probleem
  • 6 weergaven
  • Laatste antwoord van Matt

Tracey Clausen
Tracey Clausen
more options

The computer is a Windows PC

C:\Users\IQHC\AppData\Roaming\Thunderbird\Profiles\e3gxxyt2.default\ImapMail\mail.iqhomecare-2.com

THE AppData is not showing in the IQHC folder

The computer is a Windows PC C:\Users\IQHC\AppData\Roaming\Thunderbird\Profiles\e3gxxyt2.default\ImapMail\mail.iqhomecare-2.com THE AppData is not showing in the IQHC folder

Alle antwoorden (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

appdata is hidden by windows. type %appdata% in the run/search box on the start menu and press enter. That will find it.

Note that your account is imap, so if you delete messages off he server they will be deleted in Thunderbird.

Tracey Clausen
Tracey Clausen Vraageigenaar
more options

Thanks Matt. I was able to look into it, but can't identify any other inboxes for that particular account, is it possible that Tbird would delete them as my webmaster sent a message saying there was a bloat.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

If you account is an IMAP one, your webmaster may have removed them from the server and then Thunderbird synchronized the mails leading to them being gone. It is one of the things about IMAP. all devices synchronize to the server so local setting are not always followed because the server has changed.