Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why so many malicious pop ups ?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Happy112

greenleader1
greenleader1
more options

pop up down loads to fix computer keep popping up. They are malicious in nature and dangerous spam. and how do I remove or fix this problem ????

pop up down loads to fix computer keep popping up. They are malicious in nature and dangerous spam. and how do I remove or fix this problem ????

All Replies (1)

Happy112
Happy112
more options

Hi   !

Would you please take a look at these articles :

https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

But most of all :

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Note : make sure that you run all, or at least most of the malware scanners.

Just to be on the safe side, you may also want to do this :

Go to the 3-bar menu => Addons => and look for any unfamiliar or suspicious looking extensions.

When you find any :   remove them.

Also look in :   Advanced => Network tab => Under : 'Offline Web Content and User Data' When you see something suspicious : remove it.

Do the same in Windows' Control Panel => Programs.

However :   most malware will be 'hiding' somewhere, hence the malware scans.

To prevent this from happening again you might consider installing this
add-on :

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/

Modified by Happy112