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Thunderbird keeps crashing during launch. Shows I have 20012 messages, then closes and gives me the option of sending a crash report. MacOS 10.12

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by ptownsend

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AdapterDeviceID: 0x162b AdapterVendorID: 0x8086 Add-ons: lookout%40aron.rubin:1.2.13,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:5.3b1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:51.0 BuildID: 20170111083949 CrashTime: 1484578334 EMCheckCompatibility: true Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1484362654 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x162bFP(D00-L1100-W00000000-T0100) GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: beta SafeMode: 0 SecondsSinceLastCrash: 226 StartupCrash: 0 StartupTime: 1484578256 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20170111083949","version":"51.0","vendor":null,"platformVersion":"51.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2900,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Darwin","version":"16.3.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x162b","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":2}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":true,"locale":"en-US","update":{"channel":"beta","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":13817},"addons":{"activeAddons":{"lookout@aron.rubin":{"blocklisted":false,"description":"LookOut reads and integrates TNEF encoded parts in emails","name":"LookOut","userDisabled":false,"appDisabled":false,"version":"1.2.13","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":14775,"updateDay":15313,"isSystem":false},"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"Integrated Calendaring & Scheduling for your Email client","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"5.3b1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17181,"updateDay":17181,"isSystem":false}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"51.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15283,"updateDay":17177},"activePlugins":[{"name":"Shockwave Flash","version":"24.0.0.194","description":"Shockwave Flash 24.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17177}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 UptimeTS: 78.22870895 Vendor: Version: 51.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

AdapterDeviceID: 0x162b AdapterVendorID: 0x8086 Add-ons: lookout%40aron.rubin:1.2.13,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:5.3b1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:51.0 BuildID: 20170111083949 CrashTime: 1484578334 EMCheckCompatibility: true Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1484362654 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x162bFP(D00-L1100-W00000000-T0100) GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: beta SafeMode: 0 SecondsSinceLastCrash: 226 StartupCrash: 0 StartupTime: 1484578256 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20170111083949","version":"51.0","vendor":null,"platformVersion":"51.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2900,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Darwin","version":"16.3.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x162b","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":2}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":true,"locale":"en-US","update":{"channel":"beta","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":13817},"addons":{"activeAddons":{"lookout@aron.rubin":{"blocklisted":false,"description":"LookOut reads and integrates TNEF encoded parts in emails","name":"LookOut","userDisabled":false,"appDisabled":false,"version":"1.2.13","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":14775,"updateDay":15313,"isSystem":false},"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"Integrated Calendaring & Scheduling for your Email client","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"5.3b1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17181,"updateDay":17181,"isSystem":false}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"51.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15283,"updateDay":17177},"activePlugins":[{"name":"Shockwave Flash","version":"24.0.0.194","description":"Shockwave Flash 24.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17177}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 UptimeTS: 78.22870895 Vendor: Version: 51.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Modified by Wayne Mery

Chosen solution

try the release version at https://www.mozilla.org/en-US/thunderbird/

Thunderbird beta + Mac Sierra 10.12.3 is currently a bad combination. Even worse if you have a NEW Mac with the touchbar.

Do you have new mac?

Read this answer in context 👍 1

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Chosen Solution

try the release version at https://www.mozilla.org/en-US/thunderbird/

Thunderbird beta + Mac Sierra 10.12.3 is currently a bad combination. Even worse if you have a NEW Mac with the touchbar.

Do you have new mac?

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p.s. does the crash reporter also crash for you?

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I have an early 2015 13" MacBook Pro running Sierra 10.12.2. Crash reporter seems to work fine, as far as I can tell.

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Wayne, I just followed your link and downloaded the release version. Seems to work like a charm. THANK YOU!!!!