Emails
My computer shut down outside of the normal shut down procedure. When it restarted it did a "disk check", where it was showing C: (numerous files). After that was complete, Thunderbird was not working and needed to be reinstalled. After I reinstalled Thunderbird, all of the my previous emails were gone. Is there a way to get back the emails that I do not have? They were years worth of saved emails.
Thank you, RoseMary
All Replies (5)
They may still be there. If you were prompted to create a new email, ignore that and click the 'home' tab at upper left. Assuming you use WIndows, then right-click near top of pane and activate 'menu bar'. Next, click help>moretroubleshootinginformation. Then, scroll down to 'Profiles' and click 'about:profiles' - the next screen may show more than one profile. If the disc problem didn't do damage, one of those profiles is yours and you can select it and be done. If there is more than one, look for signs of which has older dates and more content. If you pick the wrong one, you can always repeat these steps. This may look complex, but it's just a few steps. Let us know how it goes.
Hello, Thank you for the reply. I was able to go to "Profiles" and there is two. One says Root Directory and the other says Local Directory. When I click on "Root Directory" I am taken to a folder with multiple folders and files in them. When I click on it, then it asks how to open it. I used Notepad but when I open it it is just crazy symbols.
Can you tell me if I am doing it correctly? RoseMary
You're almost there. Do not open the files; you're right, it's just crazy stuff. Instead, if you had POP mail account, click the Mail folder to see if it shows the name of your account. If you use IMAP mail, click the Imapmail folder to see it it shows your account name. If it does, then that is your profile. Return back to the panel shown by 'about:profiles' and click the button to select as your default. If your account wasn't shown, then your account is probably in the other profile. repeat the above and let me know how it goes.
Hello and Thank you again! I am a bit confused. So I have already reinstalled the thunderbird on my computer. I went to the profiles and I went to where it shows ImapMail. I clicked on that and I can see it looks like that is where my emails are. It shows an inbox with a high amount of usage. But how do I access it?
Go back to prior screen and click to set as default. That should activate the profile for you and your normal Thunderbird screen should appear. Let me know.