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after adding plug-ins to block ads, my firefox no longer opens--it hangs/freeze--i have tried to restart, even deleted firefox and downloaded a new version--to no avail! please advise--

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  • Last reply by Matt_G

rumom
rumom
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Last night I aded a few plug-ins to block ads including Google's--after restarting my computer (Mac OS X 10.6.8), my firefox no longer opened, i.e. it hangs/freeze when I open it--I have tried to restart, open in safe mode, even deleted firefox altogether and downloaded a new version, to no avail! Please advise! I have been trying to revive Firefox for hours today--

Last night I aded a few plug-ins to block ads including Google's--after restarting my computer (Mac OS X 10.6.8), my firefox no longer opened, i.e. it hangs/freeze when I open it--I have tried to restart, open in safe mode, even deleted firefox altogether and downloaded a new version, to no avail! Please advise! I have been trying to revive Firefox for hours today--

All Replies (1)

Matt_G
Matt_G
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Hey rumon,

Have you tried starting Firefox in Safe Mode? Hold down "option" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!