We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

I'm not savvy enough to do the procedures as requested. I don't know how to copy and paste. when it crashes it says "so sorry but firefox has crashed." It happens when I'm in Etrade and try to go to their "streaming quotes" which requires Java. I do this procedure every day as I day trade on the market and this procedure is very important to me. The crash starts immediately upon clicking this procedure. I have re downloaded firefox; checked Java update. Please let me know something and I hope you can tell my predicament and correct this crash as I have presented it.

Can you please try completely uninstalling Java from your computer and then installing the latest version from this website?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?