Thunderbird Community Forum

does Mozilla have support agents that work on issues

reconnect link between thunderbird and at&t/yahoo mails comes into AT&T as well as outgoing by a link between the two. That link does not work now

can not send or receive email from thunderbird. mail comes into my desktop computer by at

email comes into my desktop computer by AT&T/Yahoo and links to Thunderbird. that link stopped working several days ago

7t/yahoo

Desperate help needed here. Since windows live mail stopped working a few weeks ago ive decided to try thunderbird as my new email program on windows 7 pc. Have downloaded but every time i try to add my bigpond email account it says it cant because either configuration, email address or password are incorect. Ive been talking with bigpond support for days and getting nowhere. The email and password are correct because i can access telstra webmail and weve tried both pop3 and imap config settings but getting nowhere. What is left to try? I tried adding a gmail to thunderbird and it worked but no luck with the bigpond email.

Hi, I hope you're well.

I'm having an issue uploading my email signature to Thunderbird. I've set it to the recommended size, but it's awfully pixelated. When I adjust the size to make it clearer, it becomes too large. I'm uploading a JPEG image. Please let me know how to remedy this. Thank you.

For the past several days I have been attempting to create a mailing list but It will not allow me to enter more than 6 email addresses. My list would have about 20 addresses. This is odd in and of itself but about a week ago I created a list with 7 email addresses. How can this be fixed? Thank you. Patrick

I have eMail waiting in the Outbox folder. I open the File menu. "Send unsent messages" is greyed out. I think this has been happening for about a week. I tried restarting Thunderbird. I am using version 115.10.1 (32-bit).

I could send email by moving my messages to the Draft folder, opening each one, and choosing File -> Send Now. But when I tried just now, "Send Now" was greyed out.

Thank you, Bob

My local folders are missing. There is nothing in my profiles to recover from. This is the second time this has happened after a Thunderbird update. Last time the local folder were found in my profile and I was able to restore them, This time there is nothing to restore. Has this happened to other users?

When a specific mail folder is selected, the number of messages shown at the top of the folder (e.g., 1984 msgs) seems to be correct, but only 116 messages are displayed. A couple of days ago I changed the message filtering and evidently got that very wrong. The total number of messages in a folder seems to be correct but the quantity of messages displayed in that folder is way too few. Any clues? Thank you

connection between thunderbird and AT&T does not work. email comes to mly desktop computer by Yahloo/AT&T and then pass to Thunderbird. that link stopped working

I created a 2nd account years ago and it has worked since then. Now when I create a third account, it works well but when I disconnect I loose the account and have to recreate it again. How come?

I'm using Version 128.6.0esr in Windows, but can't do drag and drop file for attachment at all. Previously it still can use this feature but suddenly it came to a stop.

The icon Ø will appear when we are trying to drag and drop a file to the create message window.

We already have tried the troubleshoot with no result.

Any advice on how to repair this?

Thanks

My Thunderbird often loses the saved passwords. Probably when the connection is not working properly. Then I always have to type in the many passwords again. How can I save the file with the passwords so that I can restore them with a bat job when calling TB?

I have a contact email list in my address book. It is a sublist of the entire address book, but I cannot seem to edit it. I can't delete or add contacts to this list. I have tried to edit the list using the "Edit list" option from the three dot drop down menu associated with this particular list, but after making changes and clicking "OK" my changes are not saved. Any ideas?

Hi everybody, I've previously added my Nextcloud calendars to Thunderbird using the CalDAV source. They are working quite fine, but now i've added a new calendar within Nextcloud. I am struggling to tell Thunderbird that it should query for new calendars from an existing calendar source. So basically I want to re-use the same configuration (username, password, urls) to add a new calendar that is hosted on the same server.

The only workaround that I was able to use, is to unsubscribe from all calendars that were already synchronized and afterwards adding them all again including the newly created calendar (as shown in the screenshot). Without removing the old ones I would be using two credentials to access the CalDAV server within the same client, which is something that I wanted to avoid.

Is this a known limitation or am I missing something? Best wishes

I didn't know there was a non-ESR version of Thunderbird until I found out by chance a few days ago! Since the latest update to ESR 128.5.2 has crashed 11 times this week, I would like to move to the latest version (64 bit?) non-ESR. There must surely be an official Mozilla step-by-step guide to doing this?

Hi folks, for some months now it has been taking several minutes to download my mails from my provider Netcologne to my Thunderbird mail client. My version: 128.6.0esr (64-bit) OS Windows 10 home 22H2 Previous activities: 1. fault report to provider Netcologne, reply: No error detectable 2. installation of mail client ‘eM Client’. Mails are downloaded in a few seconds, just like a few months ago with Thunderbird mail client.

Something is wrong with the Thunderbird mail client. Please help me, I am an enthusiastic fan of Thunderbird and would like to stay that way. Best regards Friedrich Berger

Since January 8th, 2025 I have not been able to send or receive mail on a regular basis out of Thunderbird. the strange thing is sometimes I can start Thunderbird and it will maybe download current messages, but won't work the rest of the day. Even getting a once in awhile batch of e-mail, I can't send anything at anytime. I don not have a problem going to Earthlink.net/webmail and reading my mail there, but it is not always easy to do this.....thus Thunderbird!!

Thunderbird is up to date.

server: pop.ix.netcom.com on port 110 connectin security as None

Encrypted password checked.  

My outgoing server is amtpauth.earthlink.net port 587 authentication method: Encrypted password connection Security None.

All of this has not changed since mozilla made changes years ago and they are the same settings that are reccommended by Mozilla Thunderbird for the ix.netcom.com people. 

I sure have to have to move to another progam, but I can't keep putting up with this. Hopefully someone can help!! I've added images of my settings and also of the error message I get when trying to send mail. BTW We had about 5 sessions with the India help desk at which we kept getting cut off. When finally getting to chat with someone....they had no answers, they said they would esculate the problem and someone would call in 24 hrs. That never happened...The case ID # 203683399 NO ONE EVER RESPONDED and so the problem persists.