Thunderbird Community Forum

I have used Thunderbird for years without issue. In the last 2 days, it keeps crashing on one of my laptops (fine on the other). I sent a crash report, but I can't reopen Thunderbird. I tried both quitting and restarting. I shut down my computer and restarted it. I tried updating by downloading the latest version, but that didn't work either. I completely uninstalled it, reinstalled it, and it worked for a few hours. Now, it is back to the Crash Report.

Any suggestions? I love TB and don't want to switch to something else.

Christine

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

Email from a trusted address over past decade is suddenly going to Junk as of today. Cannot see how to whitelist the Sender, and googling the question tells me to go to Tools>Options, however Options does not show in the Tools menu.

I have just installed Thunderbird. I've completed the Account Setup. The page checks the input and then return an error message saying: "Unable to log in at server. Probably wrong configuration, username or password".

The username and password are stored in Bitwarden [Password Manager] so are not wrong. In any case, I have the same email account open in a different browser demonstrating that I am using the right log-in name and password.

Knowing that the configuration is likely incorrect is no help. I have no idea what part of the configuration is incorrect. Guidance on what to change would be appreciated.

[Just in case the developers are reading, it would be really useful if paste was not disabled for the password field. Other browsers don't disable paste and I don't see why security requires it.]

EDITED ADDITION [Thanks David]: The email provider is Gmail.

Hi!

Under the upper right hand Menu, where do I find the Attachments submenu, with the choice between Save to Disk and Open in TB? Is it under Settings or under Add-ons?

Thank you very much in advance for all advice!

Best, Stefan

I have just raise a question here - missing folders after xubuntu upgrade, but I accidentally put "xubuntu 22.04" in the headline instead of 24.4. Can't find my way back to edit the question. Profuse apologies.

Thanks to getting a new computer, I've been forced to upgrade Thunderbird to 115.10.1, which is fine except for a menu I've got on one computer, but not on the other computer.

See attached images. "thunderbird_right.jpg" has the menu I want. "thunderbird_wrong.jpg" is the other computer without that menu, with a search box I do NOT want.

Have gone through settings, account settings, view, etc. and everything looks the same, so I can't figure out how to get the missing menu to display -- and NOT the unwanted search box.

Any help MUCH appreciated. I'm sure it'll be fine once I'm used to it!

I just recently switched to Thunderbird and Libre Office to get rid of MS365. I am happy so far, if there wasn't one particular issue which I do not find a solution for:

I know how to sort messages with the newest on top, I know how to toggle the threaded view on and off. But I would like to use the threaded view and find it impossible to adjust a descending order within a thread. So I end up with the newest thread on top, but the thread headline shows the oldest message and if I unfold the thread it's in ascending order.

This is a major issue for me. To avoid overlooking incoming mails, I need to switch of the threaded view. Websearch didn't provide me a solution.

Hello there :)

I just merged all my CSV files from all my different emails into one big file. I managed to import it in TB, playing with the checkbox for the matching fields so far so good

but

some of my contact have 3 emails, and i need those. so i added a custom field in TB, for the 3rd email (cause the default in TB is 2 emails)

then, if i edit a contact, add a 3rd email to it, it all display ok in TB

the issue i have now, is if i export my adress book back to CSV, that 3rd email information is lost during the process. the "custom" field in the csv field is blank, and the "3rd email" i created in TB is nowhere to be found

anyone could tell me if it's a TB limitation, or if i'm doing something wrong? :)

many thanks,

Baptiste

I moving from classic outlook to Thunderbird and I am having trouble finding how to change fonts and color in signatures for my emails. I do not do html it is a simple signature; name company name and phone numbers. I search and found no help. Is there a way to change color and font in the reply to an email? Sorry I know this sounds simple but I have been using outlook since it came out so this is similar but just enough to give me trouble. Thank you for any help, rick

I just received version 128.5.0esr of Thunderbird, and I see that that the format of the Correspondents column has changed to include the email address along with the name. I don't like that format because it looks too cluttered. If I really want to see the actual email address, I can simply open the email.

I would like to revert back to the legacy column format of just displaying the name. Is there a way to do that?

Thanks.

Hi. On Windows 11. after adding an ical calendar, Thunderbird immediately stops responding. If I then stop and restart Thunderbird it continues to not respond. 1. Is there a simple way to revert to the state prior to the addition of the calendar? Or can a point of consistency be established prior to adding the calendar to make reverting to this point a possibility? 2. I presume that there is some issue with the contents of the ical. Is there any way to work out what might be the issue that Thunderbird is not handling? The calendar is a Google Calendar and works fine there. Thanks in advance.

Not sure there is anyone answering questions in this forum now. Maybe Thunderbird doesn't exist now? I have used it for years but can't get a response from anyone on what my problem is. Keep getting message the the connection to sever timed out. Before that the message was the certificate wasn't valid for the server. Can anyone help??

I FOUND no close TOPIC.

Google calendar allows color-coding of events - but the display is highly inadequate. T-bird 128 calendar apparently HAS no option to color events. But events are FAR easier to see WHEN color-highlighted. Would this be a difficult option??

The first fix in the [release notes] says:

"Large virtual folders could be very slow"

What are virtual folders? I can't find anything about it in the documentation.

Is this supposed to fix the ongoing Quick filter issue with large folders? (It still freezes)

Well. Had my own mail server for going on 25 years. But i decided to switch my mail over to proton mail using my domain. I just cannot justify the server cost for only email. So anyway in Thunderbird i had google smtp and my servers smtp so i could send mail from different accounts. when switching over to proton i went to delete my old server smtp server info leaving only the google smtp server. Then i tried to add a new smtp server with the data protonmail provided and clicked save and it refuses to add a second smtp server. I am stumped as i tried to readd my old smtp server and it will not allow me to add that either. any ideas ?