Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Why does Firefox 4 for mac crash when attempting to manage add-ons?

  • 5 valiny
  • 70 manana an'ity olana ity
  • 3 views
  • Valiny farany nomen'i cor-el

armenfly
armenfly
more options

Downloaded firefox 4 for mac yesterday. Working fine until I started adding add-ons/extensions. Since then, any attempt to manage add-ons or extensions crashes Firefox and requires a force quit.

Help?

Downloaded firefox 4 for mac yesterday. Working fine until I started adding add-ons/extensions. Since then, any attempt to manage add-ons or extensions crashes Firefox and requires a force quit. Help?

Vahaolana nofidina

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

Delete the files extensions.* (extensions.sqlite, extensions.rdf, extensions.cache, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar to do a compatibility check.

Hamaky an'ity valiny ity @ sehatra 👍 2

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Vahaolana Nofidina

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

Delete the files extensions.* (extensions.sqlite, extensions.rdf, extensions.cache, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar to do a compatibility check.

armenfly
armenfly Tompon'ny fanontaniana
more options

Thanks neighborhood stranger! Stay tuned for update...

Novain'i armenfly t@

armenfly
armenfly Tompon'ny fanontaniana
more options

Nice! It works. Moz back online ... worth the switch from Chrome

aeroplane
aeroplane
more options

Sorry for the late question, armenfly, & I'm not even sure you'll get this, but what addon was freezing your addons tab? I'm having the same problem and it's incredibly irritating.

Thanks!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try my second suggestion and delete the files extensions.* in the Firefox Profile Folder ?

Help > Troubleshooting Information > Profile Directory: Open Containing Folder