Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Certificates are not recognized by Firefox which causes error in loading pages . why?

  • 1 valiny
  • 27 manana an'ity olana ity
  • 12 views
  • Valiny farany nomen'i cor-el

more options
  • Firefox opens with delay
  • Website does not load
  • Untrusted Certificate message appears on previously visited sites
  • Add exception
  • Reload page
  • Untrusted Certificate message appears on previously visited sites
  • Cycle continues until Firefox crashes
* Firefox opens with delay * Website does not load * Untrusted Certificate message appears on previously visited sites * Add exception * Reload page *Untrusted Certificate message appears on previously visited sites * Cycle continues until Firefox crashes

All Replies (1)

more options

Some firewalls monitor secure (https) connections and send their own certificate instead of the website's certificate.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button to inspect the certificate and check who is the issuer.

Only leave the mark in the box at the bottom to "Permanently store this exception" if you trust that certificate.

  • Click "Confirm Security Exception" to enter the site if you still want to go to that website.

If the issuer is your security software then you either have to disable that check in your firewall or install the root certificate of that firewall.

See Configure firewalls so that Firefox can access the Internet