Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

temp folder stopping me from replying to messages

  • 4 valiny
  • 1 manana an'ity olana ity
  • 19 views
  • Valiny farany nomen'i stringed

stringed
stringed
more options

I am unable to reply to emails. I have version 24.6.0. When I click Send, error message says "Unable to open the temporary file C:\Users\Robert\AppData\Local\Temp\nsemail.eml. Check your 'Temporary Directory' setting."

I tried to delete this and two other nsemail files in this Temp folder hoping to have T'bird rebuild the folder but am unable to. They're locked. How to fix?

I am unable to reply to emails. I have version 24.6.0. When I click Send, error message says "Unable to open the temporary file C:\Users\Robert\AppData\Local\Temp\nsemail.eml. Check your 'Temporary Directory' setting." I tried to delete this and two other nsemail files in this Temp folder hoping to have T'bird rebuild the folder but am unable to. They're locked. How to fix?

Novain'i stringed t@

Vahaolana nofidina

Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

stringed
stringed Tompon'ny fanontaniana
more options

I am using AVG (which I keep updated regularly). I temporarily disabled it, closed and re-opened Thunderbird and tried to send an email. Same problem appeared.

Novain'i stringed t@

christ1
christ1
  • Top 25 Contributor
more options

Vahaolana Nofidina

Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

stringed
stringed Tompon'ny fanontaniana
more options

Oddly, today this anomaly is not happening. Last night I did some cache cleaning, updated T'bird to the current version, and restarted. So I don't know if any of these steps are responsible, or something else spontaneously corrected the problem, but now my replies are being permitted to go out.

I won't close out this thread in case the problem recurs. Thank you for your suggestions. I will hold the last one in reserve in case the problem reappears.

Novain'i stringed t@