Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird refuses to retrieve account material after reinstallation

  • 1 reply
  • 1 has this problem
  • 8 views
  • Paskiausią atsakymą parašė Matt

more options

Having been forced to set up a new profile as the result of the most recent update, after I entered the basic information Thunderbird automatically reproduced the file structure and emails of two email accounts in a very satisfactory way. However, Thunderbird wasn't able to do the same for a third account. When I entered the same basic information as for the other two accounts. Thunderbird set up a skeleton account, without file structure, emails or contact lists. I made sure that the entry information was correct, even to the extent of going to the email provider, changing my password, and entering it into Thunderbird. But still, nothing other than a blank email account. So, two questions:

First, in the password manager I unfortunately deleted the relevant entry for this third account, thinking that there would be a simple way of entering a new password. Then I found that the password manager doesn't have a way of simply entering new passwords, you have to edit the old ones. Do I have to delete the entire account now and re-enter it? Or is there some weird, secret way of entering new passwords? I juggled with the account trying to get it to ask me for a new password, but no luck.

Second, does anyone have any idea what other things might be done to get Thunderbird to cough up the old file structure, old emails and old contacts that it so generously provided to me on the other two email accounts?

It would have made more sense to me if, because of some unknown (to me) problem Thunderbird had simply refused to produce the third email account instead of coming up with a bare bones version. Obviously Thunderbird still has the information that it contained before it became inoperable after the most recent update. After all, it did belch forth the desired contents for the first two email accounts. Why would it compromise on the third by just producing an empty account?

All responsive help and wisdom will be much appreciated.

Having been forced to set up a new profile as the result of the most recent update, after I entered the basic information Thunderbird automatically reproduced the file structure and emails of two email accounts in a very satisfactory way. However, Thunderbird wasn't able to do the same for a third account. When I entered the same basic information as for the other two accounts. Thunderbird set up a skeleton account, without file structure, emails or contact lists. I made sure that the entry information was correct, even to the extent of going to the email provider, changing my password, and entering it into Thunderbird. But still, nothing other than a blank email account. So, two questions: First, in the password manager I unfortunately deleted the relevant entry for this third account, thinking that there would be a simple way of entering a new password. Then I found that the password manager '''''doesn't''''' have a way of simply entering new passwords, you have to edit the old ones. Do I have to delete the entire account now and re-enter it? Or is there some weird, secret way of entering new passwords? I juggled with the account trying to get it to ask me for a new password, but no luck. Second, does anyone have any idea what other things might be done to get Thunderbird to cough up the old file structure, old emails and old contacts that it so generously provided to me on the other two email accounts? It would have made more sense to me if, because of some unknown (to me) problem Thunderbird had simply refused to produce the third email account instead of coming up with a bare bones version. Obviously Thunderbird still has the information that it contained before it became inoperable after the most recent update. After all, it did belch forth the desired contents for the first two email accounts. Why would it compromise on the third by just producing an empty account? All responsive help and wisdom will be much appreciated.

All Replies (1)

more options

This appears to be a duplication of https://support.mozilla.org/en-US/questions/1291418 So I am going to close this out.