Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Firefox too slow to use on brand new computer

  • 2 replies
  • 2 have this problem
  • 9 views
  • Paskiausią atsakymą parašė FredMcD

boazb
boazb
more options

I've used firefox for years and have always been happy with it. But I just got a brand new Dell XPS 12 and Firefox simply won't run on it. Chrome and IE are speedy and run without a problem. Firefox is slow and constantly freezes up. A video for example will play for about 2 seconds, then stop for about 5, then play again for 2, then stop for 5 again. It is simply unuseable.

I tried all the tips, like deleting my cache. I even tried uninstalling and reinstalling, but the problem did not go away.

I've used firefox for years and have always been happy with it. But I just got a brand new Dell XPS 12 and Firefox simply won't run on it. Chrome and IE are speedy and run without a problem. Firefox is slow and constantly freezes up. A video for example will play for about 2 seconds, then stop for about 5, then play again for 2, then stop for 5 again. It is simply unuseable. I tried all the tips, like deleting my cache. I even tried uninstalling and reinstalling, but the problem did not go away.

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

FredMcD
FredMcD
more options

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.