Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

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Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

• On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
• On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
• On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
• Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

Hi

Is your default search engine different than what you originally set it as? Or are any of your other settings changed without your doing it? This change may be because of an extension or application. If you are seeing this issue in your browser, please do the following:

1. Navigate to your extensions (Chrome Menu Button > Settings > Extensions) 2. Disable (uncheck) every extension that you have installed. 3. Now, one by one, re-enable each extension, checking each time you re-enable one extension to see if the issue still occurs with that particular extension.

Did you find that your issue occurs with one particular extension? If so, please respond on this thread with that Extension Name as well as the Extension ID (you can get the ID by checking "Developer Mode" at the top of the list. Each extension ID will show.

Are you still seeing these changes in your settings?

1. Navigate to your program files 2. Are there any suspicious programs you don't remember installing? If so, uninstall them. 3. Are still seeing strange settings in Chrome? If so, post below. We'd like to hear if any programs you have running may seem suspicious.

Hope this helps. If not then Your solution is only a phone call away x-xxx-xxx-xxxx

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