Firefox empty's my basket and logs me out
I have a website www.doggiedesign.com Some of my customers complain that their Shopping Cart gets emptied, when they click on View Basket. Also, now I am having the same trouble with my computer. But, I am also having trouble with being logged out. I login, then click on any menu item and it logs me out. So, then I login again and this time it allows me in. I then add product to the cart basket. I then go to View Basket and it empty's the basket and logs me out. My customers are having this same problem. I then went into Internet Explorer and DID NOT have any problem. I have clear the Cache, Cookies, etc. Still no luck. My website www.doggiedesign.com uses SSL Certificate. It is possible that Firefox does not work with our SSL Security?
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That sounds like a problem with cookies.
Did you check whether Firefox creates and sends all needed cookies?
You can also check the request and response headers.
- https://developer.mozilla.org/en/Tools/Web_Console
- https://developer.mozilla.org/en/Using_the_Web_Console
Did you try this in a new and clean profile?
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
You can also try to reset Firefox: