When logging into my machine through RDP, Firefox will become completely unresponsive and I must end task. It will not open again normally until I restart the computer through the RDP session or login in person. But eventually it will become unresponsive again through the RDP session. When ending the task and upon reopening, I am met with a blank Firefox screen. There's a tab placeholder in the upper left, I see where the address bar, but everything in blank. However, I can start it in safe mode at any time during that process. I have attempted to uninstall Firefox completely, remove my data from AppData, as well as combing through the registry deleting anything about Mozilla. On reinstall, it will not load just like before. But safe mode will work just fine and there is no trace of my profiles either when opening after reinstall. The crashes and unresponsiveness should have generated crash reports, but there are none. As far as I know, it only happens on one computer of mine. The other one I remote to does not seem to have the same issue but I will continue testing it. Any suggestions on what to try next? Something I can use to help capture the issue under the hood? Below is the about:support page. Application Basics ------------------ Name: Firefox Version: 122.0 Build ID: 20240118164516 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:122.0) Gecko/20100101 Firefox/122.0 OS: Windows_NT 10.0 19045 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 16 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 31.9 GB Disk Space Available: 148 GB Pointing Devices: Mouse Crash Reports for the Last 3 Days --------------------------------- Firefox Features ---------------- Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org Name: Web Compatibility Interventions Version: 121.0.0 ID: webcompat@mozilla.org Name: WebCompat Reporter Version: 2.0.0 ID: webcompat-reporter@mozilla.org Remote Features --------------- Address Autofill Desktop ( Release Rollout ): (enable-address-autofill) CSV Import (Release Rollout): (enable-csv-import) Encrypted Client Hello: (rollout) Extensions Migration in Import Wizard - 117+: (control) Mixed content level 2 roll out (release 113): (control) MozillaAccounts toolbar button default visibility rollout: (treatment-a) Persist Search Term Rollout (Phase 1): (control-rollout) Product Insight Telemetry via Server Knobs - Rollout - Release: (control-rollout) Relay integration into Firefox 118+ Release for all FXA and autofill users: (enable-relay-integration) Rollout of Share-of-Voice for Sponsored TopSites: (control) Upgrade Spotlight Rollout: (treatment) Remote Processes ---------------- Type: Isolated Web Content Count: 8 Type: Privileged About Count: 1 Type: RDD Count: 1 Type: Sandboxed IPC Actor Count: 2 Type: Extension Count: 1 Type: Isolated Service Worker Count: 1 Type: Socket Count: 1 Type: GPU Count: 1 Add-ons ------- Name: AdBlock — best ad blocker Type: extension Version: 5.4.2 Enabled: true ID: jid1-NIfFY2CA8fy1tg@jetpack Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com Name: Amazon.com Type: extension Version: 1.7 Enabled: true ID: amazondotcom@search.mozilla.org Name: Bing Type: extension Version: 1.6 Enabled: true ID: bing@search.mozilla.org Name: Bitwarden - Free Password Manager Type: extension Version: 2024.1.0 Enabled: true ID: {446900e4-71c2-419f-a6a7-df9c091e268b} Name: Copy All Tab Urls Type: extension Version: 2.2.0 Enabled: true ID: {0507f777-2480-4d48-baf1-3b9c8feeb2b4} Name: DuckDuckGo Type: extension Version: 1.4 Enabled: true ID: ddg@search.mozilla.org Name: eBay Type: extension Version: 1.4 Enabled: true ID: ebay@search.mozilla.org Name: Google Type: extension Version: 1.4 Enabled: true ID: google@search.mozilla.org Name: Multiple Paste and Go Button Type: extension Version: 2.6.3 Enabled: true ID: multiple-paste-and-go-button@wantora.github.io Name: Wikipedia (en) Type: extension Version: 1.3 Enabled: true ID: wikipedia@search.mozilla.org Name: Dark Type: theme Version: 1.2 Enabled: true ID: firefox-compact-dark@mozilla.org Name: Ignore X-Frame-Options Type: extension Version: 1.6.9 Enabled: false ID: {a6afa2be-9b78-4dba-9dda-d89e52b13b7d} Name: Tab Rotator Type: extension Version: 2.0.2 Enabled: false ID: tabrotator@davidfichtmueller.de Name: To Google Translate Type: extension Version: 4.2.0 Enabled: false ID: jid1-93WyvpgvxzGATw@jetpack Name: Firefox Alpenglow Type: theme Version: 1.4 Enabled: false ID: firefox-alpenglow@mozilla.org Name: Light Type: theme Version: 1.2 Enabled: false ID: firefox-compact-light@mozilla.org Name: System theme — auto Type: theme Version: 1.3 Enabled: false ID: default-theme@mozilla.org Security Software ----------------- Type: Microsoft Defender Antivirus Type: Type: Windows Firewall Legacy User Stylesheets ----------------------- Active: false Stylesheets: No stylesheets found Graphics -------- Features Window Device Pixel Ratios: 1 Compositing: WebRender Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. 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(NVIDIA) EGL_VERSION: 1.5 (ANGLE 2.1.19736 git hash: ddaf44ac75d5) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1 WebGL 2 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA GeForce GTX 1660 SUPER Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.15.4665) WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19736 git hash: ddaf44ac75d5) WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource 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Version: 31.0.15.4665 Driver Date: 1-12-2024 Drivers: C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumd.dll Subsys ID: 552719da RAM: 6144 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: direct2d 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): skia CMSOutputProfile: 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Display0: 1920x1080@60Hz scales:1.000000|1.000000 Display1: 1920x1080@60Hz scales:1.000000|1.000000 DisplayCount: 2 HardwareStretching: both=1 window-only=0 full-screen-only=1 none=0 error=0 OverlaySupport: NV12=Scaling YUV2=Scaling BGRA8=Software RGB10A2=None SwapChainTearingSupport: Supported GPUProcessPid: 26568 ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] Decision Log HW_COMPOSITING: default: available, D3D11_COMPOSITING: default: available, DIRECT2D: default: available, D3D11_HW_ANGLE: default: available, GPU_PROCESS: default: available, WEBRENDER: default: available, WEBRENDER_COMPOSITOR: default: available, WEBRENDER_PARTIAL: default: available, WEBRENDER_SHADER_CACHE: default: available, WEBRENDER_OPTIMIZED_SHADERS: default: available, WEBRENDER_ANGLE: default: available, WEBRENDER_DCOMP_PRESENT: default: available, WEBRENDER_SCISSORED_CACHE_CLEARS: default: available, WEBGPU: default: available, runtime: blocked, WebGPU cannot be enabled in release or beta, Blocklisted; failure code WEBGPU_DISABLE_RELEASE_OR_BETA WINDOW_OCCLUSION: default: available, VIDEO_HARDWARE_OVERLAY: default: available, VIDEO_SOFTWARE_OVERLAY: default: available, HW_DECODED_VIDEO_ZERO_COPY: default: blocked, Blocklisted by gfxInfo, VP8_HW_DECODE: default: available, VP9_HW_DECODE: default: available, REUSE_DECODER_DEVICE: default: available, BACKDROP_FILTER: default: available, CANVAS_RENDERER_THREAD: default: available, ACCELERATED_CANVAS2D: default: disabled, Disabled by default, Blocklisted; failure code FEATURE_FAILURE_DISABLED runtime: failed, Disabled with non-zero canvas worker threads, Blocklisted; failure code FEATURE_FAILURE_DISABLE_BY_CANVAS_WORKER_THREADS REMOTE_CANVAS: default: available, Media ----- Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): NaNms (NaN) Codec Support Information: Codec Name: Software Decoding, Hardware Decoding H264: Supported, Unsupported VP9: Supported, Unsupported VP8: Supported, Unsupported AV1: Supported, Unsupported HEVC: Unsupported, Unsupported Theora: Supported, Unsupported AAC: Supported, Unsupported MP3: Supported, Unsupported Opus: Supported, Unsupported Vorbis: Supported, Unsupported FLAC: Supported, Unsupported Wave: Supported, Unsupported Output Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Speakers (2- PDP Audio Device): USB\VID_0E6F&PID_010C&MI_00\9&1c72ee36&0&0000, Enabled, All, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 VE228 (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0099&SUBSYS_19DA5527&REV_1001\5&1c08a157&0&0001, Enabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 DELL 1650 (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0099&SUBSYS_19DA5527&REV_1001\5&1c08a157&0&0001, Enabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 Speakers (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0B00&SUBSYS_18491202&REV_1000\5&310d4df5&0&0001, Enabled, All, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 Input Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Microphone (USB Microphone): USB\VID_0BDA&PID_58B0&MI_02\7&35f82953&0&0002, Enabled, None, default: F32LE, support: S16LE F32LE, 1, default: 48000, support: 48000 - 48000, 144 - 480 Microphone (2- PDP Audio Device): USB\VID_0E6F&PID_010C&MI_00\9&1c72ee36&0&0000, Enabled, All, default: F32LE, support: S16LE F32LE, 1, default: 48000, support: 48000 - 48000, 144 - 480 Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0B00&SUBSYS_18491202&REV_1000\5&310d4df5&0&0001, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 0 - 0 Stereo Mix (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0B00&SUBSYS_18491202&REV_1000\5&310d4df5&0&0001, Disabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 0 - 0 Line In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0B00&SUBSYS_18491202&REV_1000\5&310d4df5&0&0001, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 0 - 0 Enumerate database Content Decryption Modules Information Key System Name: Video Robustness, Audio Robustness, Capabilities, Clear Lead org.w3.clearkey: {"persistent":"optional","distinctive":"not-allowed","sessionType":"[Temporary]","scheme":"[cenc,cbcs,cbcs-1-9]","codec":{"decodingAndDecrypting":["h264"],"decryptingOnly":["aac","flac","opus","vp9","vorbis","vp8"]}}, No com.widevine.alpha: SW_SECURE_CRYPTO,SW_SECURE_DECODE, SW_SECURE_CRYPTO, {"persistent":"optional","distinctive":"not-allowed","sessionType":"[Temporary]","scheme":"[cenc,cbcs,cbcs-1-9]","codec":{"decodingAndDecrypting":["h264","vp9","vp8"],"decryptingOnly":["aac","flac","opus","vorbis"]}}, Yes Environment Variables --------------------- MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\michael.lutz\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\michael.lutz\AppData\Roaming\Mozilla\Firefox\Profiles\aw57sih3.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\michael.lutz\AppData\Roaming\Mozilla\Firefox\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Firefox\firefox.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Firefox\browser\crashreporter-override.ini Experimental Features --------------------- Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false Remote Experiments ------------------ Recommend Add-ons - Staff pick: treatment-c Showing 3rd sponsored tile on the newtab page (phase 4) - US - FF121: treatment-a Sponsored Suggestion Placement Phase 2: treatment-1 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.contentblocking.category: standard browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20240108143603 browser.startup.homepage_override.buildID: 20240118164516 browser.startup.homepage_override.mstone: 122.0 browser.startup.page: 3 browser.urlbar.placeholderName: Google browser.urlbar.placeholderName.private: Google browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.tipShownCount.searchTip_onboard: 3 doh-rollout.doneFirstRun: true doh-rollout.home-region: US doh-rollout.mode: 2 doh-rollout.self-enabled: true doh-rollout.uri: https://mozilla.cloudflare-dns.com/dns-query dom.disable_open_during_load: false dom.forms.autocomplete.formautofill: true extensions.lastAppVersion: 122.0 idle.lastDailyNotification: 1706198647 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.hashValue: b667086ed49579592d435df2b486fe30ba1b62ddd169f19e700cd079239747dd3e20058c285fa9c10a533e34f22b5198ed9b1f92ae560a3067f3e3fe media.gmp-gmpopenh264.lastDownload: 1705844347 media.gmp-gmpopenh264.lastInstallStart: 1705844347 media.gmp-gmpopenh264.lastUpdate: 1705844347 media.gmp-gmpopenh264.version: 2.3.2 media.gmp-manager.buildID: 20240108143603 media.gmp-manager.lastCheck: 1706016562 media.gmp-manager.lastEmptyCheck: 1706016562 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.hashValue: 59521f8c61236641b3299ab460c58c8f5f26fa67e828de853c2cf372f9614d58b9f541aae325b1600ec4f3a47953caacb8122b0dfce7481acfec8104 media.gmp-widevinecdm.lastDownload: 1705844348 media.gmp-widevinecdm.lastInstallStart: 1705844347 media.gmp-widevinecdm.lastUpdate: 1705844348 media.gmp-widevinecdm.version: 4.10.2710.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true media.videocontrols.picture-in-picture.video-toggle.first-seen-secs: 1706104927 places.database.lastMaintenance: 1705845162 privacy.donottrackheader.enabled: true privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1706198647433 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.oskeystore.test.encrypted: q29ObSoIp+A761gUmva+SdX9E2iSw4ay5P6rOLDZos0= security.oskeystore.test.label: 20293e02-3fa9-4900-9b03-7b2dcf66b786 services.sync.declinedEngines: services.sync.engine.addresses: true services.sync.engine.addresses.available: true services.sync.engine.creditcards: true services.sync.engine.prefs.modified: false services.sync.lastPing: 1706191215 services.sync.lastSync: Fri Jan 26 2024 07:43:57 GMT-0600 (Central Standard Time) signon.rememberSignons: false storage.vacuum.last.content-prefs.sqlite: 1705931562 storage.vacuum.last.index: 2 storage.vacuum.last.places.sqlite: 1705845162 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. 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Size (KiB): 32 Size (%): 0.5 Efficiency (%): 3.1 Sequentiality (%): 29.9 Accessibility ------------- Activated: false Prevent Accessibility: 0 Accessibility Instantiator: Library Versions ---------------- NSPR Expected minimum version: 4.35 Version in use: 4.35 NSS Expected minimum version: 3.96.1 Version in use: 3.96.1 NSSSMIME Expected minimum version: 3.96.1 Version in use: 3.96.1 NSSSSL Expected minimum version: 3.96.1 Version in use: 3.96.1 NSSUTIL Expected minimum version: 3.96.1 Version in use: 3.96.1 Sandbox ------- Content Process Sandbox Level: 6 Effective Content Process Sandbox Level: 6 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level: 1 Startup Cache ------------- Disk Cache Path: C:\Users\michael.lutz\AppData\Local\Mozilla\Firefox\Profiles\aw57sih3.default-release\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: true Internationalization & Localization ----------------------------------- Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"] Remote Debugging (Chromium Protocol) ------------------------------------ Accepting Connections: false URL: Printing -------- Modified print settings -----------------------