Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Video does not play audio when I try to watch videos through duck duck go

more options

I have tried watching videos through chrome and other browsers by searching something via duck duck go and watching that video on duck duck go, and it works on other browser so it must be specific to firefox.

Whenever I try to watch a video, in the drop down bar firefox select to mute audio for some reason. I then select 'allow audio and video' and refresh the page but the video is still muted for some reason. This also happens when I try to use other video sites. This has only started to happen recently in the past two days (and yes I am updated to the latest version of firefox).

I have tried watching videos through chrome and other browsers by searching something via duck duck go and watching that video on duck duck go, and it works on other browser so it must be specific to firefox. Whenever I try to watch a video, in the drop down bar firefox select to mute audio for some reason. I then select 'allow audio and video' and refresh the page but the video is still muted for some reason. This also happens when I try to use other video sites. This has only started to happen recently in the past two days (and yes I am updated to the latest version of firefox).

선택된 해결법

Try disabling cold turkey blocker.

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (11)

more options
more options

Sound is muted initially here as well, possibly because of some setting or preference. It's sufficient to click that icon to 'unmute' sound. Refreshing the page would negate that action.

글쓴이 Terry 수정일시

more options

Have tried to refresh it but still doesn't work. Any ideas on what preferences might be responsible?

more options

Perhaps my reply wasn't clear. Refreshing the page would negate the action of 'unmuting' sound.

You could use the page info window. When on the site, ctl+i > Permissions tab : Autoplay - Allow Audio and Video.

What values do you have for these preferences? media.autoplay.default media.autoplay.block-event.enabled media.block-autoplay-until-in-foreground media.autoplay.allow-extension-background-pages media.autoplay.blocking_policy

more options

Hi Terry, to clarify even when I did select the allow audio and video option without refreshing it still didn't work. I went into permissions and it was selected to block audio by default. I since went into settings and firefox and changed it to allow audio by default. However there is still no audio.

regarding the latter part of your comment about the list of values, I'm not quite sure what they relate to or where to check for them in firefox.

more options
more options

just checked about:config and this is what I got.

media.autoplay.default true

media.autoplay.block-event.enabled false

media.block-autoplay-until-in-foreground true

media.autoplay.allow-extension-background-pages true

media.autoplay.blocking_policy 0

more options
more options

Just tried trouble shooting, thing is I have cold turkey blocker installed so it automatically closes it since it thinks i'm trying to get around the extension.

Just did a refresh. Only thing that changed was that the default auto play option for media across websites reverted to blocking audio. I changed it again in settings to allow audio by default but still no sound.

more options

선택된 해결법

Try disabling cold turkey blocker.

more options

Dear God I am an absolute idiot. I had firefox muted in volume mixer. Probably would have found it easier if I wasn't using windows 10 to be honest. Really should either downgrade back to good old windows 7 or download Linux.

That being said though thanks for your help.