Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

primary password

  • 3 replies
  • 0 have this problem
  • Last reply by TechHorse

more options

Firefox now asks for primary password every time it starts even if it is not needed to access a site with a saved password. Removing and resetting primary password does not fix the problem.

Firefox now asks for primary password every time it starts even if it is not needed to access a site with a saved password. Removing and resetting primary password does not fix the problem.

All Replies (3)

more options

fsandy9, do you use Sync? That might explain the primary password prompts.

Modified by TechHorse

Helpful?

more options

What is Sync?

Helpful?

more options

fsandy9, Firefox Sync is used to synchronise your bookmarks, passwords and other data between different devices.

But I am guessing that if you haven't heard of it then you are not using it.

Hopefully someone else can offer a suggestion? Or maybe something in this article helps? https://support.mozilla.org/en-US/kb/firefox-keeps-asking-me-primary-password

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.