Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox will not load at all when I click on it.

  • 1 reply
  • 3 have this problem
  • 5 views
  • Last reply by Tim

willowgurl
willowgurl
more options

When I click on the firefox icon (i've tried the desktop,menu and the quick link icons) firefox does nothing. It's like your application wont respond. Internet explorer works just fine so I know it's not the internet.

When I click on the firefox icon (i've tried the desktop,menu and the quick link icons) firefox does nothing. It's like your application wont respond. Internet explorer works just fine so I know it's not the internet.

All Replies (1)

Tim
Tim
more options

Can you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

Can you get to the profile manager? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile