Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot download 'compannion App' cannot download youtube

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by Enigma

more options

I downloaded 'Video download helper' but when I try to follow the 'Companion App' I'm given a malware ref and cannot down load

I downloaded 'Video download helper' but when I try to follow the 'Companion App' I'm given a malware ref and cannot down load

All Replies (2)

more options

What does the message look like? Is it a full page indicating a problem with the site, or a message on the downloads panel? For comparison, see: How does built-in Phishing and Malware Protection work?

I don't think Mozilla monitors the "companion" or "native application" that add-on developers distribute. If your security software says the application is not safe, then perhaps you should not install it.

more options

See : https://www.downloadhelper.net/install-coapp

And scroll down to :

'How safe is it to install and run the companion app  ? ' and 'How hard is it to install and run the companion app  ? '