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Firefox crashes

  • 5 replies
  • 3 have this problem
  • 8 views
  • Last reply by philipp

idhaye
idhaye
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received a pop up asking me to download Firefox4 after this completely unable to start firefox. I have followed all advice given including several times uninstalling and downloading again, but nothing. Please can you help. system I'm using is a mini Mac. See below last crash details given AdapterDeviceID: 0x 166 AdapterVendorID: 0x8086 BuildID: 20150807085045 CrashTime: 1439460631 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1439453612 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x 166 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 175 StartupTime: 1439460630 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20150807085045","version":"40.0","vendor":"Mozilla","platformVersion":"40.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20150402.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"13.4.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x 166","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>","privacy.donottrackheader.enabled":true}},"profile":{}} Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 40.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

received a pop up asking me to download Firefox4 after this completely unable to start firefox. I have followed all advice given including several times uninstalling and downloading again, but nothing. Please can you help. system I'm using is a mini Mac. See below last crash details given AdapterDeviceID: 0x 166 AdapterVendorID: 0x8086 BuildID: 20150807085045 CrashTime: 1439460631 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1439453612 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x 166 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 175 StartupTime: 1439460630 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20150807085045","version":"40.0","vendor":"Mozilla","platformVersion":"40.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20150402.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"13.4.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x 166","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>","privacy.donottrackheader.enabled":true}},"profile":{}} Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 40.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Chosen solution

i guess, trusteer will release an update with a fix for this problem soon, since it seems to be a rather widespread issue. you might want to get in contact with trusteer's customer support to get details on their updates...

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All Replies (5)

philipp
philipp
  • Moderator
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We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

idhaye
idhaye Question owner
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I tried this several times earlier, but there is no 'Firefox' folder in my Application Support

philipp
philipp
  • Moderator
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ok, then based on a lot of recent reports by other mac os x users i'm just going to guess, that thismight be caused by trusteer rapport. please see if there's an update available for that program or else keep it stopped/uninstalled for the moment.

https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/Browser-wont-start/p

idhaye
idhaye Question owner
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THANK YOU so much :) problem has been solved, but by stopping Trusteer Endpoint Protection will this cause any problems to my computer, if so when can I turn back on?

philipp
philipp
  • Moderator
more options

Chosen Solution

i guess, trusteer will release an update with a fix for this problem soon, since it seems to be a rather widespread issue. you might want to get in contact with trusteer's customer support to get details on their updates...