Hello mydog2409,

see : questions/950297

and : questions/958900

thank you

Uninstall any related programs from the control panel. Use the searchreset tool and delete a user.js file.

• https://addons.mozilla.org/en-us/firefox/addon/searchreset/
• https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save#w_user-js-file-overriding-preferences

Please read the previous support threads about snap.do - you must have missed something which is causing Firefox prefs to be reset.

Forum Search

The problem now is: When I opened Firefox, it opened itself a new tab (plus my old tabs) and show the snap.do search page without a url and only a page. The prefs.js and user.js are clean because it showed no changes from the last time I run the adware remover.

can you reproduce in a new profile.

• Profile Manager - Create, remove or switch Firefox profiles

If I start FF with "-p" command, the snap.do does not come back. So what should I do now?

Move stuff to the new profile.

• Recover important data from an old profile

Did you edit the target properties of the browser icon?

It adds the snapdo site to load on run.

Disregard - I see that it stops after the first occurrence.