If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

• Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

bp-867e2a69-62bc-402b-a4b7-7222c2150919

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

The crash report flagged these programs;

wrxpcom.dll = Webroot Password Manager

WRusr.dll = Webroot SecureAnywhere

This is for Sumo's Related Bugs 1191713 NEW --- startup crash in nsBaseAppShell::RunSyncSectionsInternal(bool, unsigned int) 1163814 VERIFIED FIXED Fennec crash in nsBaseAppShell::RunSyncSectionsInternal(bool, unsigned int) 1158761 RESOLVED FIXED crash in nsBaseAppShell::RunSyncSectionsInternal(bool, unsigned int) 819645 RESOLVED WORKSFORME crash in nsBaseAppShell::RunSyncSectionsInternal

Download the current Webroot full installer and save it. Remove Webroot from your system.

Reboot your computer, then run a register scan/repair. Do Not re-install Webroot at this time. Start Firefox.