Menu bug on Samsung Note 10.1 Tablet
First - having to ask a duplicate question for an existing thread because it's the only way to sign up to post is not intuitive!
Related to the thread at: https://support.mozilla.org/en-US/questions/997786#question-reply
Galaxy Note 10.1 2014 tablet Android 4.3 Firefox 29.0.1
The Firefox menu is indeed intermittent on this device. It is NOT user error or inexperience.
- If you cold-start Firefox, the menu works (accessed via the tablets menu softkey). - Menu may work for a few instances, then fails to open at all, even with repeated pressing of the menu softkey. - Menu only stops working if you actually go into Menu -> Settings. Selecting "New Tab", "new Private Tab", or any of the "Tools" menu options can be done repeatedly and does not break the menu. - Menu softkey is working & responsive (lights upon touch, works in other applications). - Forcing Firefox closed, then restarting it restores the menu operation temporarily (same issue reoccurs).
ჩასწორების თარიღი: , ავტორი: TBacker
ყველა პასუხი (6)
HI TBacker, Can you provide the information on the about:support page of Firefox on the tablet?
Thank you.
Application Basics
Name: Fennec Version: 29.0.1 User Agent: Mozilla/5.0 (Android; Tablet; rv:29.0) Gecko/29.0 Firefox/29.0
Crash Reports for the Last 3 Days
Report ID: bp-9524cfa9-559a-47f1-893a-cec5a2140529 Submitted: 1 day ago
All Crash Reports
Extensions
Name: Adblock Plus Version: 2.6 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Desktop by Default Version: 1.1 Enabled: true ID: desktopbydefault@bnicholson.mozilla.org
Name: QuitNow Version: 1.18.05 Enabled: true ID: QuitNow@TWiGSoftware.com
Important Modified Preferences
browser.cache.disk.capacity: 204800 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 204800 browser.search.suggest.enabled: true browser.startup.homepage_override.mstone: 29.0.1 dom.mozApps.used: true dom.mozSettings.enabled: true extensions.lastAppVersion: 29.0.1 network.cookie.prefsMigrated: true plugin.importedState: true storage.vacuum.last.index: 0
Graphics
Adapter Description: Model: SM-P600, Product: lt03wifizt, Manufacturer: samsung, Hardware: universal5420, OpenGL: ARM -- Mali-T628 -- OpenGL ES 3.0 Device ID: Mali-T628 Driver Version: OpenGL ES 3.0 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Vendor ID: ARM WebGL Renderer: ARM -- Mali-T628 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 1
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3
NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSUTIL Expected minimum version: 3.16 Version in use: 3.16
I have the same tablet with the same issue.
The work around that I have found, is to install something called fast reboot and then you select this everytime the menu disappears then it is available again
ჩასწორების თარიღი: , ავტორი: Buster2209
HI Buster2209 and TBacker, This sounds great that there is a work around. If I may ask, does this continue to crash if you temporarily turn off Adblock plus?
My device isn't rooted, so I don't have adblocker installed on the device, but I do have it installed as an add-on in Firefox and it works fine after I use Fast Reboot.
Hi TBacker and Buster2209
We have reproduced this problem and are working on a fix. Unfortunately we don't have a schedule for when the fix will be available
The bug report i here: https://bugzilla.mozilla.org/show_bug.cgi?id=1030113