Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Thunderbird won't load: white screen with white box

  • 1 risposta
  • 1 ha questo problema
  • 8 visualizzazioni
  • Ultima risposta di haley45

haley45
haley45
more options

Hi, I clicked on the TB icon as usual to load messages but all that showed up was a blank screen with a blank rectangular box inside of it. My computer showed the messages were downloading, but all I could see was the usual apple in the menubar (I have a MacBook Air running Mojave) and "Thunderbird". I went through each option under "Thunderbird". Nothing would display, except that when I would click "hide TB", the white frame and any mention of TB would disappear. I tried to make you a screenshot, but the blank box inside the blank screen did not show. Ideas? Thanks.

Hi, I clicked on the TB icon as usual to load messages but all that showed up was a blank screen with a blank rectangular box inside of it. My computer showed the messages were downloading, but all I could see was the usual apple in the menubar (I have a MacBook Air running Mojave) and "Thunderbird". I went through each option under "Thunderbird". Nothing would display, except that when I would click "hide TB", the white frame and any mention of TB would disappear. I tried to make you a screenshot, but the blank box inside the blank screen did not show. Ideas? Thanks.

Tutte le risposte (1)

haley45
haley45 Utente che ha posto la domanda
more options

More information re above: I have a copy of the error report, but this software only allows images. The report is too long to save as a jpeg or screenshot. If there's a certain portion of it that you know would be helpful, let me know.