Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I click on the desktop icon and Firefox fails to open

more options

The sandglass appears for five seconds and then disappears. Firefox fails to open.

Grateful your advices

The sandglass appears for five seconds and then disappears. Firefox fails to open. Grateful your advices

All Replies (2)

more options

This is exactly the problem I have. I'm sorry I have no answer - I don't think I've ever had anything like that happen to me before. Hoping someone else knows...

more options

I did seem to find a solution, though I don't know how...

Problem solved when I inadvertently reloaded ver. 6. I did not uninstall previous version, and I somehow ended up at ver 2.0 for awhile! Managed to delete that and eventually ended up at a working broswer -though not entirely sure what happened. (It also asked me to update Flash, which I had just done yesterday, but did again...)

I thought I had lost the bookmarks, but using the import bookmarks button, I could use the ones from several days ago.