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How to I make an email address not go to my spam folder

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  • 1 nwere nsogbu anwere nsogbu a
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  • Nzaghachi ikpeazụ nke user01229325

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I have accidently pressed the spam fire icon on my bosses email address and now his emails go directly to the spam folder and I can't seem to find a way to reverse this.

I have accidently pressed the spam fire icon on my bosses email address and now his emails go directly to the spam folder and I can't seem to find a way to reverse this.

All Replies (5)

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Thunderbird uses the term Junk. Its junk filters do not consider email addresses and have no way of marking an email address as such. It does not filter spam. It does not mark messages or addresses as spam. It does not use a spam folder. Your email provider might or any spam software you are running g.

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In my inbox, I can press on a fire symbol next to the email, which moves the email from inbox folder to the spam folder. Then it automatically places these emails in the spam folder and I can not reverse this.

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OK. As stated Thunderbird does not place anything in a spam folder. A junk folder,yes, but not spam. Here are instructions for Thunderbird junk controls. Junk not spam. http://kb.mozillazine.org/Junk_Mail_Controls

Edeziri site na user01229325

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I have a spam folder. Please see attached photo of my spam folder (circled) and the arrow pointing towards the fire symbol at the email. I accidentally pressed this symbol on an email address and it sent it to my spam folder. Now it automatically puts it there everytime they send me an email. I want to change this from happening and I can't seem to find out how.

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Your providers server creates folders that it uses. When configured for IMAP email service you can see those folders. It does not mean Thunderbird uses them. Spam is one of those folders. Thunderbird deliberately uses the term junk to differentiate itself from whoever uses spam but people still cannot grasp the concept. If you go to your Spam folder and click the flame icon what happens? Can you move it back to the Inbox by drag and drop? If so does it stay there?