Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I tried to watch the Stephen Colbert show and had only audio not video. Why?

  • 3 प्रत्युत्तर
  • 1 यह समस्या है
  • 9 views
  • के द्वारा अंतिम प्रतियुतर VAAA

VAAA
VAAA
more options

I am a dedicated Firefox user for ~10 years now. The current new issue is: I can no longer watch the Stephen Colbert show for some reason. I've always used Firefox to watch this show. Now I only get audio not visual. I had to go to IE and it works perfectly. I'm only using his show as an example which may perhaps help in your inquiry. I was curious if it is specific to Firefox and it is. IE displayed video and audio. Advice?

I am a dedicated Firefox user for ~10 years now. The current new issue is: I can no longer watch the Stephen Colbert show for some reason. I've always used Firefox to watch this show. Now I only get audio not visual. I had to go to IE and it works perfectly. I'm only using his show as an example which may perhaps help in your inquiry. I was curious if it is specific to Firefox and it is. IE displayed video and audio. Advice?

चुने गए समाधान

You can try to disable the HTML5 media player by setting these prefs to false on the about:config page.

  • media.directshow.enabled
  • media.windows-media-foundation.enabled

You can open the about:config page via the location bar and you can accept the warning and click "I'll be careful" to continue.

संदर्भ में यह जवाब पढ़ें 👍 1

All Replies (3)

guigs
guigs
more options

Hi VAA, Please check out your [about:addons] page. There are a few duplicated extensions of video players you have. For example:

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.10

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and The plugin check tool are good help articles for video player issues.

Please also troubleshoot further with the help of this article: Fix common audio and video issues

That way Stephen Colbert will be visible once more!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

चयनित समाधान

You can try to disable the HTML5 media player by setting these prefs to false on the about:config page.

  • media.directshow.enabled
  • media.windows-media-foundation.enabled

You can open the about:config page via the location bar and you can accept the warning and click "I'll be careful" to continue.

VAAA
VAAA प्रश्नकर्ता
more options

There are two folks who responded to my query. Thank you!!! I am watching the Colbert Show right now. I heart Firefox.