Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

configuration could not be verified

  • 1 תגובה
  • 3 have this problem
  • 1 view
  • תגובה אחרונה מאת user1121639

Gavf
Gavf
more options

I had 2 cpanel accounts on Thunderbird, one stopped working weeks ago, I've no idea why. I was unable to solve the issue so decided to delete both and reinstall them. Now neither will connect. I keep getting the following message:

"Configuration could not be verified - is the username and password wrong?"

The username and password are correct as both accounts and I also have a hotmail account still running in Thunderbird.

I wonder if this is anything to do with authentication in Cpanel? Although authentication seems to be disabled in Cpanel.

Any help appreciated.

I had 2 cpanel accounts on Thunderbird, one stopped working weeks ago, I've no idea why. I was unable to solve the issue so decided to delete both and reinstall them. Now neither will connect. I keep getting the following message: "Configuration could not be verified - is the username and password wrong?" The username and password are correct as both accounts and I also have a hotmail account still running in Thunderbird. I wonder if this is anything to do with authentication in Cpanel? Although authentication seems to be disabled in Cpanel. Any help appreciated.

כל התגובות (1)

user1121639
user1121639
more options

I think you probably just need to make sure that the server settings are correct. I also use Cpanel for my domain, so can help.

In Cpanel, go to Mail accounts. Scroll down to your e-mail accounts. Click "More" beside the account, then select "Configure Email Client".

This will show you "Mail Client Configuration" for the e-mail address. Hopefully your hosting provider has a "Manual Settings" section. I strongly suggest using the Secure SSL/TLS Settings, if they are available, partly because e-mail hosts don't necessarily support the non-Secure methods anymore, even if they don't tell you. Here it should also say if authentication is required.