Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

I try to open Firefox. Get error message saying Firefox is already running and needs to close - another error message say Firefox can't open

  • 2 תגובות
  • 5 have this problem
  • 1 view
  • תגובה אחרונה מאת FredMcD

Dakota666
Dakota666
more options

Turned on laptop (rebooted) after being away from it for a few hours. Went to open my home page. Error message popped up saying Firefox is already running and must be closed. I closed it and another error message popped up saying Firefox can't open - incomplete or missing files.

I went into Processes to close Firefox. Selected 'end process' but nothing happened.

Tried to use Internet Explorer but it just gets hung up. Cannot access anything.

And, because I can't open Firefox, I can't go a refresh.

Everything was working just fine a few hours ago.

Any thoughts?

Turned on laptop (rebooted) after being away from it for a few hours. Went to open my home page. Error message popped up saying Firefox is already running and must be closed. I closed it and another error message popped up saying Firefox can't open - incomplete or missing files. I went into Processes to close Firefox. Selected 'end process' but nothing happened. Tried to use Internet Explorer but it just gets hung up. Cannot access anything. And, because I can't open Firefox, I can't go a refresh. Everything was working just fine a few hours ago. Any thoughts?

כל התגובות (2)

guigs
guigs
more options

Firefox hangs or is not responding - How to fix

Open the Task Manager and quit the process. If this continues to happen I would recommend starting the PC in Safe Mode with networking.

FredMcD
FredMcD
more options

What is the computer system and Firefox on the bad computer?

Separate Issue; Your System Details on this computer shows;

Multiple versions of your Adobe programs.

Having more than one version of a program may cause issues.

Go to adobe.com and download the full installers after removing all of the old programs.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}