Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

quantum not working:: NEW BROWSER BIG DISAPPOINTMENT JUST NOT WORKING (WIN7/64)

  • 10 replies
  • 1 has this problem
  • 2 views
  • Last reply by hwitche

hwitche
hwitche
more options

Hi all, yesterday Firefox was updating to Firefox Quantum. Result: not one of any website will load! Restarted computer several time, uninstalled and installed at least 3 times. Result: NOTHING WORKS in the new browser. I don't understand never ever had any problems with Mozilla before. What happened to the company?

Thank you for some consolation and maybe advice

Hwitche

Hi all, yesterday Firefox was updating to Firefox Quantum. Result: not one of any website will load! Restarted computer several time, uninstalled and installed at least 3 times. Result: NOTHING WORKS in the new browser. I don't understand never ever had any problems with Mozilla before. What happened to the company? Thank you for some consolation and maybe advice Hwitche

Chosen solution

hi, please see if the following config change can improve matters: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

Read this answer in context 👍 0

All Replies (10)

Shadow110
Shadow110
more options

Hi, sorry having issues. What security are you running please  ? Was there any error messages ? Or is just not running/no start ? Not enough info ....

There is security software like Avast/AVG, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

Modified by Shadow110

hwitche
hwitche Question owner
more options

Hi Pkshadow,

thank you for your response.

I have Avast and will follow that link you sent to see if this helps.

I'll be back

hwitche

hwitche
hwitche Question owner
more options

Hi Pkshadow,

I just did what was said in the link:

Open the dashboard of your Avast or AVG application. Go to Menu > Settings > Components and click Customize next to Web Shield. Uncheck the box next to Enable HTTPS Scanning and confirm this by clicking OK.

Unfortunately the problem persists.

It just has a blank page and the round indicator is circling and nothing more happening.

Also: it is not a security warning or so coming up, the tab stays just blank forever. period

hwitche

Shadow110
Shadow110
more options

Did you restart after making the changes ?

hwitche
hwitche Question owner
more options

I did restart the machine but it did not change anything. Just weird.

philipp
philipp
  • Moderator
more options

hi, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum (or if it's too long through a site like https://pastebin.mozilla.org/ and provide the link here)?

this might give us a clue what is going on. thank you!

hwitche
hwitche Question owner
more options

https://pastebin.mozilla.org/9089067

hwitche
hwitche Question owner
more options

my local html files are opening with Firefox

but see the error message when I click on them

20180703_Firefox_61_Quantum_ERROR_htm_file_is_not_a_valid_WIN32_application.jpg

(remember: I have Win 7 / 64)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi, please see if the following config change can improve matters: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

hwitche
hwitche Question owner
more options

Hi philipp,

that was it, things are back to normal.

What a checkmark can do... just amazing.

2 days waisted... why not put it in from the beginning.... who knows ;-)

thanks again

hwitche