Hello Gail.

You may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode and select Disable all add-ons. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.

If you want support for one of your add-ons, you'll need to contact its author.

See also Websites look wrong or appear differently than they should

Did all that. I even re-installed Firefox with no add-ons. Still can't get those little icons on AOL to show. Even though they do show in Safari. Any other suggestion would be appreciated. Thanks.

Hum...

Well, first of all, let me make it clear that plugins (a type of add-ons accessed through Tools > Add-ons > Plugins) are not directly controlled by Firefox. They can only be enabled and disabled in Firefox, but not installed and uninstalled. So you'll need to be aware of them too. Running safe mode to disable add-ons will cover those, though.

If you've covered plugins as a possible source of the problem, have you tried creating a new temporary Firefox profile (managing profile)? If you've re-installed Firefox completely (deleting your data), you've basically done this, except you've deleted your own profile unnecessarily (unfortunately).

If the new profile has the same problem, check your Firewall/antivirus/security suite settings. Some software (like external ad blockers) may block certain parts of the web. I don't know if that's the case here, but it's conceivably possible. I believe Mac OS provides a safe mode for the operating system. If you can run Firefox while in safe mode of your Mac OS, and Firefox still has the same problem, you know it's not a problem with third party software or with your operating system.

Have you contacted the site's owner to ask them if this is a known issue for them? It's possible that the site itself is simply not working with Firefox, for whatever reason...

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

You can also try "Reset all user preferences to Firefox defaults" on the Safe mode start window - See http://kb.mozillazine.org/Resetting_preferences --- Create a new profile as a test to check if your current profile is causing the problems See [[Basic Troubleshooting|#Make_a_new_profile|Basic Troubleshooting:Make a new profile]]

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files) See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox