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Errors setting up an email account

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I am trying to setup an email account through Spectrum. My user name and password are correct, so I think the problem is in the server settings. Thunderbird has the settings as "mobile.charter.net". I have checked with Spectrum and this is correct. But Thunderbird says that something is still incorrect. Any advice on what I should do?

I am trying to setup an email account through Spectrum. My user name and password are correct, so I think the problem is in the server settings. Thunderbird has the settings as "mobile.charter.net". I have checked with Spectrum and this is correct. But Thunderbird says that something is still incorrect. Any advice on what I should do?

Nde eikéke nde mba’etepe embohovái hag̃ua ñe’ẽmondo. Ikatúpa, emoñepyrũ peteĩ porandu, ndereguerekói gueteriramo nemba’ete.