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TB 228.4 will not replicate format from Word in one user account, but does in other user acct.

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I upgraded from 115 to 228.4, but now 228.4 will not replicate text formatting (style, color, bold) pasted from a Word document, as it did using 115. Yet the same program (228.4), same computer, on the other User Account works properly. Is there a config setting that might cure the problem, or anything else, perhaps a missing file in my ill-working Profile directory? I am at a loss as this feature is very important to me. (I'm also a technical novice.)

I upgraded from 115 to 228.4, but now 228.4 will not replicate text formatting (style, color, bold) pasted from a Word document, as it did using 115. Yet the same program (228.4), same computer, on the other User Account works properly. Is there a config setting that might cure the problem, or anything else, perhaps a missing file in my ill-working Profile directory? I am at a loss as this feature is very important to me. (I'm also a technical novice.)

Nde eikéke nde mba’etepe embohovái hag̃ua ñe’ẽmondo. Ikatúpa, emoñepyrũ peteĩ porandu, ndereguerekói gueteriramo nemba’ete.